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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
29 yrs, 9 mos
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
September 19, 2019
Ever time I have my car serviced sonething is wrong or not c I spent 300 for services, wh7ch might not seem like much money. I work and. Own a home Ford prices are too high. I did get a bad car wash and no detai I spent 300 for services, wh7ch might not seem like much money. I work and. Own a home Ford prices are too high. I did get a bad car wash and no detail work inside. More
by MP
Verified CustomerOther Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach, Dave Pleckham, tim schafer, Allen Taloff
September 19, 2019
Customer service The customer service representative was very professional, friendly & knowledgeable. She made sure that she kept me informed about what was going on w The customer service representative was very professional, friendly & knowledgeable. She made sure that she kept me informed about what was going on with my vehicle through email, text or phone. More
by BRENDA_GG56
Other Employees Tagged: Jamie Vasquez
September 18, 2019
Great ! All of my experiences there have been simply great . Melissa LeBran has been just outstanding handling my problems . Ron Eng was also a great salesman All of my experiences there have been simply great . Melissa LeBran has been just outstanding handling my problems . Ron Eng was also a great salesman to work with as well . More
by delgadoron6
Other Employees Tagged: Ron Eng
September 16, 2019
Great Customer Service From the time we scheduled our service there was communication. Reminders, notice the valet was on his way to get the car. When service was completed From the time we scheduled our service there was communication. Reminders, notice the valet was on his way to get the car. When service was completed notification and a time that was convenient for us to have the car returned. After all was done another reach out making sure we were satisfied. More
by thewub
Other Employees Tagged: Ron Eng
September 14, 2019
Check previous installed parr Very helpful and courteous. Very pleased. They were able to drop me off at the train station and pick me up after work. Received prior notification of Very helpful and courteous. Very pleased. They were able to drop me off at the train station and pick me up after work. Received prior notification of my appointment. More
by mike_e4
September 14, 2019
Great service . I was kept up to date on the progress and the completion of my car. When I went to pick my car up it was ready clean and ready to go . I was kept up to date on the progress and the completion of my car. When I went to pick my car up it was ready clean and ready to go More
by danvanmilligan
Other Employees Tagged: Jamie Vasquez , Randy Mohrbach
September 13, 2019
Great service Lincoln went out of their way to take care of me. Did oil change and tire rotation quick. Nice people friendly helpful. I plan to return. Lincoln went out of their way to take care of me. Did oil change and tire rotation quick. Nice people friendly helpful. I plan to return. More
by lottslandscaping
September 12, 2019
Service Staff, great me always with a smile on their even when it it so busy.. They try to work with me. The coffee and cookies are good! Staff, great me always with a smile on their even when it it so busy.. They try to work with me. The coffee and cookies are good! More
by Mzcat1963
Other Employees Tagged: Lester Parker, Jamie Vasquez, Jillian Stanford , Cree Lyons
September 12, 2019
Going above and beyond the call if duty This is an old review from April 26th gor Melissa Lebraun. She is wonderful! I was concerned about how is going to pay for the break actuator, breaks, This is an old review from April 26th gor Melissa Lebraun. She is wonderful! I was concerned about how is going to pay for the break actuator, breaks, and rotors for my vehicle. Unexpectedly, she told me that she would speak to Lincoln to see if they could offer financial assistance. My response was “ why would they do that?”, but they came through for a car that was less than two years old with a lot issues. I appreciated her qenuine concern and car regarding my situation. Melissa was and continue to beva God send to her clients!! Thanks again. More
by ishayaharrison
September 06, 2019
Satisfactory visit I needed a simple tightening on a shield that was rattling. My original visit was for the Auto Butler and I was told to ask someone if they could look I needed a simple tightening on a shield that was rattling. My original visit was for the Auto Butler and I was told to ask someone if they could look at rattling situation. Needless to say it was 7 cars ahead of me and would have taken forever..so I took my around the circle to the Mitsubishi dealership and they took care of it promptly. 15 minutes tops. So...with that being said ..that is why I gave 4 stars instead of 5. I had to go to dealership in the same day. Also Mitsubishi gives away free coffee from Keri machine and.tea..fresh popcorn is at your fingertips and fruit basket full of fruit is available to accommodate your stay. Just a couple of suggestions to help not make a service visit so dreadful. More
by nvivirit
Other Employees Tagged: Jamie Vasquez , Eric Eric, Cant remember their names..but they are always working quick lane. They are very pleasant.
