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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
29 yrs, 9 mos
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
September 05, 2019
Service Melissa went above and beyond to ensure I was receiving and getting the best cost for the service I was getting. She’s very knowledgeable and helpful Melissa went above and beyond to ensure I was receiving and getting the best cost for the service I was getting. She’s very knowledgeable and helpful and always making sure her customers are well taken care of no matter the issues. More
by smprentiss
Verified Customer
September 02, 2019
It was a great and comfortable and helpful experience A good place to have your car serviced there friendly helpful and courteous, and there very in touch with you on letting you know how the work is goin A good place to have your car serviced there friendly helpful and courteous, and there very in touch with you on letting you know how the work is going More
by kdrum708
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach, Dave Pleckham, tim schafer, Allen Taloff
August 29, 2019
Wonderful Job! Took my mom's car into the dealership...everyone on the team was nice, friendly and helpful! They repaired my mom's vehicle fast and very accurate wit Took my mom's car into the dealership...everyone on the team was nice, friendly and helpful! They repaired my mom's vehicle fast and very accurate with the problems. Reasonable prices! I always call Sutton Ford for all my vehicle issues! Great team! More
by Rerecol
Other Employees Tagged: Nate Sutton, Lester Parker, Jamie Vasquez , Dave Pleckham, Anita Sutton
August 28, 2019
Service I was satisfied with my service and the time it took to be completed. Melissa LeBran was so very helpful and thorough with all my questions and issues I was satisfied with my service and the time it took to be completed. Melissa LeBran was so very helpful and thorough with all my questions and issues. She went above and beyond your typical customer service. She responded timely with answers and was always super friendly More
by Carey412$
August 26, 2019
Simply the Best I called Melissa about my car. It was in the garage and would not start. It was late in the evening but she arranged for roadside assistance for a b I called Melissa about my car. It was in the garage and would not start. It was late in the evening but she arranged for roadside assistance for a battery jump/tow. The battery would not hold a charge and the car was towed. Although the service department was ready to close, I was still waited on and left the car overnight. The problem was found, car was serviced and Melissa kept me updated. When ready, the car was brought to my home. The service is impeccable. More
by mdawson919
August 26, 2019
Excellence In Service I contacted Sutton Ford and spoke with my Service Advisor, Melissa LeBran, on Tuesday and arrange for an appointment to replace my tires on my 2014 Fo I contacted Sutton Ford and spoke with my Service Advisor, Melissa LeBran, on Tuesday and arrange for an appointment to replace my tires on my 2014 Ford Escape Titamium. I overslept and called to reschedule and I was able to get an appointment for that afternoon. Melissa has always provided me with exceptional care, professionalism, and courtesy. I drove away riding smoothly home and very satisfied. More
by sybil.proctor
Other Employees Tagged: Bob the mechanic
August 22, 2019
Awesome Service Melissa and the Lincoln team are always 100% with service to customers. Very patient with my questions and also helping me understand the cost. I am Melissa and the Lincoln team are always 100% with service to customers. Very patient with my questions and also helping me understand the cost. I am very pleased with the service I received. Kudos to my favorite mechanic Brian, excellent work as always. More
by smprentiss
August 21, 2019
The Best Dealership in the state ,Sutton Ford . Sutton Ford make you feel like Family .I wish l could have ten star for sutton .The service is great. Keep up the good work . Sutton Ford make you feel like Family .I wish l could have ten star for sutton .The service is great. Keep up the good work . More
by jacquelyndell
Other Employees Tagged: Lester Parker, Jamie Vasquez, Jillian Stanford , Cree Lyons, LaToyta McDonald, Tiffany Walker, Emma Williams
August 17, 2019
Winfield.david26@sbcglobal.net Was treated very well kept me informed on everything that was done cree did and excellent job and the technical team to very pleased good Was treated very well kept me informed on everything that was done cree did and excellent job and the technical team to very pleased good More
by winfield.david26
Other Employees Tagged: Cree Lyons
August 15, 2019
Replace side view mirror The best customer service , very prompt and helpful with any question you may have.. Melissa is the best, very friendly and Knowledgeable about the se The best customer service , very prompt and helpful with any question you may have.. Melissa is the best, very friendly and Knowledgeable about the service center, and any issue you may have I have been a customer of Sutton for about 20+years More
by kiotdl39
Other Employees Tagged: Lester Parker, Jillian Stanford
