Melissa Toole
Melissa Toole at Jim Ellis Buick GMC Mall of GA

Melissa Toole | Page 6

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Melissa Toole

June 04, 2024

Dealership Rating
Employee Rating

Always a pleasant experience. Professional and courteous. They keep you informed and and additional work that needs to be done. More

by parker30518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Nick Rose , Ron Gay

Jun 07, 2024

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

May 19, 2024

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Your service center is all about money and taken advantage of women. You have lost a customer and will never get a good review from me. We just want the warranty issues fixed and we hope to never ha More

by H512MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nick Rose, Tom Floystrop

May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 17, 2024

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Harrison Henry made this sale a breeze & his personality is just laid back & knowledgeable. The 2019 Yukon XL Denali after being driven just at 100 miles tge check engine light came on & Harrison without he More

by dlhous80
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Brandon Cannon , Harrison Henry

May 23, 2024

Jim Ellis Buick GMC Mall of GA responded

Wow, it's experiences like yours that really keep us motivated!

April 24, 2024

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We prefer to come to this dealership for servicing our vehicle versus the one in our city because of how well they have treated us and answered any questions we have. More

by B.RONDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Floystrop

Apr 27, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

April 10, 2024

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Employee Rating

Went in for my first service in December. Service Department was extremely busy that day even though I had an appointment. Staff was very polite and apologetic for the slow service however th More

by philwright72
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

April 09, 2024

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Employee Rating

Good communication throughout the entire process. Work delivered as promised and very happy with the outcome More

by ADAM.TEAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

April 09, 2024

Dealership Rating
Employee Rating

I had a lower tire pressure warning on the interstate. I️ was alone with my daughter. Called Jim Ellis and got Melissa she got us right in on Saturday afternoon. She was kind and as quick ad she could be. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

Apr 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for your praise and kind comments about our team.

April 05, 2024

Dealership Rating
Employee Rating

When I arrived I was quickly greeted and taken care of. Melissa had me in a loaner within 25 minutes. She quoted me the amount of time it would take to have my car serviced, and she was done within the tim More

by mjschneible
Recommend Dealer
Yes

Other Employees Tagged: Melissa Toole

Apr 20, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

February 14, 2024

Dealership Rating
Employee Rating

It was fine. Have to go back because the part needed for the repair was not in stock More

by SKTHOMAS01
Recommend Dealer
Yes

Other Employees Tagged: Melissa

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