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Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota

Melissa Tyler | Page 15

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.7
376 Reviews

Dealership Experience

8 yrs, 7 mos

Languages Spoken

English English

4.7

376 Reviews

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376 Reviews of Melissa Tyler

October 24, 2023

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Employee Rating

Service was quick and efficient, but challenging to schedule. It’s seemed like there was little flexibility is being able to get on the calendar when I had a conflict come up. More

by JASONATMISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for the "Service was quick and efficient” comment but we apologize for not handling the appointment better. We are booked out for a few weeks and we try our best to accommodate the unexpected, but there’s always room for us to improve. If you have any scheduling issues in the future, please reach out to our management team, BDC Mgr., Assistant Service Mgr., or the Service Mgr. for assistance. Thank you for your business.

October 20, 2023

Dealership Rating
Employee Rating

Somewhat expensive but good service. 2018 Camry with less than 12,000 miles needs several services I wasn't expecting. Brakes, brake fluid, tire rotation, etc. More

by NYVCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Oct 21, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

October 20, 2023

Dealership Rating
Employee Rating

The dealership is great however never a warm greeting or acknowledgement when entering service entrance.. ever! More

by Waleska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

Print
Oct 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your business and we'll share your comments with our management team.

October 19, 2023

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Service advisor was able to contact me every day and at every step of the repair process More

by WATERWORM802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Maffucci

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Oct 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

October 19, 2023

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Employee Rating

Excellent customer service every time I come in for my oil changes! I highly recommend this dealership. More

by Rd_lma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Print
Oct 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service visits are great and we'll look forward to helping again with your future needs.

October 19, 2023

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Employee Rating

Good service but it was expensive. I may look to other mechanics for the little things. More

by STANRYCHCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Print
Oct 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We appreciate your business and we'll share your comments with our management team.

October 13, 2023

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Employee Rating

The staff are very professional and friendly. They provide updates as needed. They ensure that all services are completed in a timely manner. More

by ELIZA35000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Print
Oct 13, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

October 11, 2023

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Employee Rating

Service is excellent. Truly appreciate the support from your team and your staff in this Matter More

by LDOLSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin McCarthy

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Oct 11, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words.

October 08, 2023

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Employee Rating

Good service and everybody is friendly. I love Wappingers falls Toyota. thank you very much and keep up good job More

by SHELAAKTER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Print
Oct 08, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 28, 2023

Dealership Rating
Employee Rating

What I do realize all the time is the service charges are higher than the cost of minor parts like brake system and suspensions More

by KOFIKONTOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera

Print
Sep 29, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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