Melvin Benjamin

Great customer service! Melvin was very helpful and patient with us in find a vehicle we love! Melvin was very helpful and patient with us in find a vehicle we love! More

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I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at my expense. The dealership promised repairs, a $1,500 check, and a trade in appraisal. The engine repair required three separate engines, and even after the repairs, the check engine light has returned and I continue to receive alerts. While I eventually received the check, communication was poor. I only spoke directly with the GM once, and all subsequent attempts to reach him were ignored. My requests to speak with the VP or owner were also ignored, forcing me to escalate to consumer agencies. I was also told I needed to remove my reviews to get the check, which was concerning. This review reflects my factual experience. More

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Great service provided all concerns where answer highly recommend it if looking for a car. recommend it if looking for a car. More

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Came in with my child and they were so helpful and kind and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had w and help me understand numbers as many times as I asked were very helpful in everything went above customer service. The best interactions I’ve had with people in a long time thank to pj and everyone that was their everyone was very kind and helpful. More

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Professional, courteous, and no hassle. Excellent treatment! Would and Will buy from Toyota Rockwall and the team again! Excellent treatment! Would and Will buy from Toyota Rockwall and the team again! More

by rnb7267007 Verified Customer Verified Customer

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We did some negotiating, but buying a used car is so close to the price of a new car, so we went with that. Dylan was very cool and did what he could to get us the best deal. Hope the 2026 prius makes i close to the price of a new car, so we went with that. Dylan was very cool and did what he could to get us the best deal. Hope the 2026 prius makes it to 300,000 miles and beyond! More

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Melvin was awesome! ! He was so informative and knowledgeable in my new car purchase! I will definitely refer him more clients!! And Jeff the tech guy was very knowledgea ! He was so informative and knowledgeable in my new car purchase! I will definitely refer him more clients!! And Jeff the tech guy was very knowledgeable and patient to explain in detail how everything works. More

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They valued my trade in really low. They gave me a pretty high interest rate when my credit score is 827. Left the dealership with a feeling that they were too greedy. They gave me a pretty high interest rate when my credit score is 827. Left the dealership with a feeling that they were too greedy. More

by vlad_kaushnyan Verified Customer Verified Customer

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everything went smoothly. They were fast and efficient. I didn’t believe I was going to walk out with a good deal today They were fast and efficient. I didn’t believe I was going to walk out with a good deal today More

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My experience with Toyota of Rockwall was pleasurable. All of the staff are attentive and make intentional efforts to acknowledge the presence of their customers without being overwhelming. From the momen All of the staff are attentive and make intentional efforts to acknowledge the presence of their customers without being overwhelming. From the moment I stepped onto the lot to look at inventory until I drove off the lot in my new RAV4 a few months later, the service was consistent. I appreciate the work done on my behalf by salesman, Melvin Benjamin, to arrange a deal that met my needs and around my schedule. He was personable, communicative, knowledgeable, and professional. Those qualities and the willingness to coordinate a deal that meets the customer's needs is all a person can ask for when going through the arduous process of purchasing or leasing a vehicle. More

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