Micah Edwards | Page 6

There was a mouse on the floor when I arrived and he scurried into an office. I don’t like using the cellphone/text messages as the main form of communication; not very customer friendly. Speaking d scurried into an office. I don’t like using the cellphone/text messages as the main form of communication; not very customer friendly. Speaking directly with the service advisor is much better. 3% credit card fee should be paid by the dealership, not the customer. More

by mjn8087 Verified Customer Verified Customer

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Prices suck. 250 for an oil change is ridiculous. And they had to keep my car for an extra day to apply a Ford recall upgrade 250 for an oil change is ridiculous. And they had to keep my car for an extra day to apply a Ford recall upgrade More

by PJTWOHIG Verified Customer Verified Customer

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I came in to get my oil changed and it was done in less than a hour and Micah was very courteous with me than a hour and Micah was very courteous with me More

by dahlborn Verified Customer Verified Customer

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It's always great I always have a great experience at the dealership. I always have a great experience at the dealership always so friendly. dealership. I always have a great experience at the dealership always so friendly. More

by Bmahsem Verified Customer Verified Customer

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Always have the greatest with lake ford, never had a problem, and the whole family have been buy vehicles for years problem, and the whole family have been buy vehicles for years More

by jaymax329 Verified Customer Verified Customer

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I am always pleased with the staff kindness, efficiency and on time with appointments. Cost is also comparable to other service providers and on time with appointments. Cost is also comparable to other service providers More

by cookie01951 Verified Customer Verified Customer

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Your service department has gone from good to poor. Your time estimate is so far out of wack it is laughable. I decided to try it one last time and again was very dissatisfied with the service. A suppo Your time estimate is so far out of wack it is laughable. I decided to try it one last time and again was very dissatisfied with the service. A supposed one hour appointment turned into two and a half for a very simple and questionable fix. I also think that the service writer totally forgot that I was waiting for the truck. He said it was just finished when I checked on it. He didn’t know where the truck was parked in the lot and was very warm inside leading me to believe that the truck was sitting in the lot done and I was left waiting for it. I should have known better than to bring it in for service. I am also waiting on a part for my airbag that has been “back ordered” for over 6 months. Very disappointing customer no service! More

by drram54 Verified Customer Verified Customer

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Bought a very expensive truck at the end of May. Within a month my rear cameras went out. I think given the short time between purchase and breakdown, this should've been repaired free of charge. Within a month my rear cameras went out. I think given the short time between purchase and breakdown, this should've been repaired free of charge. I work in the service industry and I'm 100% certain my company would've taken care of the issue. Instead I had to use my (so far worthless) extended warranty which has a $250 deductible. Lake charged 250 just to "diagnose" the issue, which was very simple. So, I'm already putting money into this thing. The harness it needed is a cheap part. This is my second vehicle from Lakes and possibly my last. We'll see . More

by Danno Verified Customer Verified Customer

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E x c e l l e n t s e r v I c e ! ! ! More

by Maria Seda Verified Customer Verified Customer

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Micah was great. He saw I had an appointment and was going to wait for my car. He proactively reached out and offered your concierge option which saved me several hou He saw I had an appointment and was going to wait for my car. He proactively reached out and offered your concierge option which saved me several hours out of my day. More

by owleyer Verified Customer Verified Customer

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