Michael Audino | Page 30

A Pleasant Experience Shelley Barr was a breath of fresh air at a car dealership. She actually made our visit enjoyable. She was knowledgeable, prepared and a pleasure to Shelley Barr was a breath of fresh air at a car dealership. She actually made our visit enjoyable. She was knowledgeable, prepared and a pleasure to deal with. Best experience we've ever had. Thanks Shelley. We appreciated the great service. More

by wwirewilly Verified Customer Verified Customer

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After 2 bad experiences at ziegler buick a contacted sullivan and spoke to Shelley barr after I told her about my situation she spent a lot of time making sure she had the car we wanted and made the pro sullivan and spoke to Shelley barr after I told her about my situation she spent a lot of time making sure she had the car we wanted and made the process go better than any car purchase I have ever made any dealer looking for a manager would be fortunate to get her More

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Used truck with service needed The sales side of the transaction was easy and they promised to fix any issue. We noticed poor braking on the test drive and decided to take the vehic The sales side of the transaction was easy and they promised to fix any issue. We noticed poor braking on the test drive and decided to take the vehicle home for the night to make sure it fit in our driveway. About 20 min after leaving the dealership the DEF quality light came on. After talking with the salesman they said they would fix any issues found with the vehicle. I also told them to check the brakes because they were really soft and didn't engage well. I was trading a 1 ton truck for a newer one ton truck which I had done newer brakes a little over a year ago and it stopped great. The dealers truck had a lot of pedal travel and didn't grab well. It was really unsafe. I was told that the brakes were fine by the dealer service department. That said something to the effect of it's a big heavy truck it takes time to stop. But when you feel like pedal travel is almost out before the brakes stop you and they don't do it quickly it makes you realize you can't tow safely. I picked up the truck on the weekend after signing the papers middle of the week. 10 min from the dealer the DEF quality light came back on. So we returned to the dealer and were given a loaner. It took another week and a half to troubleshoot and fix two NOX sensors which should have been one the first tests for that error. I wasn't able to get around to looking at the brakes for a couple more weeks and when I did I discovered the rear rotors were clean on the outside and had crud/buildup on the interior side of the rotor. After disassembling all for corners it was noticed three of the four had much more interior pad wear than the rear. The front calipers were missing all the back covers for the slide pins. The rear were missing a couple and the others had holes. The slide pins were stuck on all but one caliper. After I contacted the salesman about the brakes he apologized but offered nothing in return. Luckily I can save myself labor by doing this work myself, but I'm still out hundreds of dollars in parts. It's just sad that the service dept seems be sub-par. There is also something leaking on the underside of the truck as the whole bottom of the cab and bed is coated in something oily. It's either diesel or power steering fluid. This should have been noticed by the tech working on the DEF issue and while it was being generally inspected. Finance did price match GAP insurance I found after the fact. Overall the sales side of the house was good. More

by EthanB Verified Customer Verified Customer

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Outstanding to work with! Shelley Barr is a true professional. Everything, we discussed on the phone about purchasing the new vehicle she delivered on. Overall extremely pleased with our whole exper professional. Everything, we discussed on the phone about purchasing the new vehicle she delivered on. Overall extremely pleased with our whole experience with Sullivan. More

by MICHAELFMCMAHON Verified Customer Verified Customer

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Excellent Personnel, All of Sullivan's staff were excellent. This was the easily the best experience we ever had purchasing an automobile, and we have purchased many cars All of Sullivan's staff were excellent. This was the easily the best experience we ever had purchasing an automobile, and we have purchased many cars, trucks and SUV's.. More

by Marc Verified Customer Verified Customer

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I had a experience like never before looking for the right dealer is sometimes a little stressful but going to Sullivan meeting Shelly Barr the sales agent and talking with her over the phone I knew and right dealer is sometimes a little stressful but going to Sullivan meeting Shelly Barr the sales agent and talking with her over the phone I knew and felt this was the place I wanted to go Shelly and mike O’Connell from finance worked with me with lots of options I left there with the feeling they truly cared about my needs and understood my situation fully this is what great service is about I recommend this dealer to everyone looking for the best deals and many selections to choose from More

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Very good experience! Communication was great, service was great, people were kind, never felt uncomfortable. The truck that I purchased is in very good condition and was s Communication was great, service was great, people were kind, never felt uncomfortable. The truck that I purchased is in very good condition and was serviced well before sale. A few folks had to stay after their shifts ended to address an issue with my truck bed cover so I really appreciated that. Ask for Shelley, she was very nice to work with. I still have to go to the dealership for a small issue with the purchase but would expect to be serviced well as they show a lot of pride in their brand. More

by MyNameIsDave Verified Customer Verified Customer

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Drove two hours for this deal I wanted to get the majority of my decision making done before I got to the dealership. On my first call I was given salesman Mike Ayoub. Mike was u I wanted to get the majority of my decision making done before I got to the dealership. On my first call I was given salesman Mike Ayoub. Mike was up-front, pleasant and punctually answered all my calls and emails regarding the vehicle I was interested in. During one of our phone conversations he offered me financing and I declined but decided to give them a shot when I arrived, to my surprise saved me over 1200 over the course of my loan with the lower rate they found for me. I had put off buying a car because I was so sick and tired of the same old same old stories and excuses dealerships give you and I did not get that from Mike Ayoub at Sullivan’s. Actually we dealt with 3 Mikes there and they were all great. Give them a call More

by RLPEREZ5 Verified Customer Verified Customer

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Great service and fast Have bought several cars from Sullivan and it is always a pleasure to work with sales and service! Would recommend to anyone interested in buying a n Have bought several cars from Sullivan and it is always a pleasure to work with sales and service! Would recommend to anyone interested in buying a new or used car. More

by GRANDEJAKES Verified Customer Verified Customer

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Very nice dealership. Very professional and courteous. Robert was wonderful to work with, he was respectful and personable and made the process very painless for us! Robert was wonderful to work with, he was respectful and personable and made the process very painless for us! More

by JARRODFEDEROFF Verified Customer Verified Customer

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