Michael Caccese
Michael Caccese at Otto Cadillac

Michael Caccese | Page 8

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
5.0
245 Reviews

Dealership Experience

10 yrs, 11 mos

Industry Experience

10 yrs, 11 mos

Specialties & Trainings

Cadillac Certified Sales Consultant

Employee Video

5.0

245 Reviews

Write a Review

245 Reviews of Michael Caccese

August 28, 2024

Dealership Rating
Employee Rating

Top-notch customer service and an excellent experience! Anyone looking for a high quality, service-oriented, and friendly dealership should work with Otto Cadillac! I’ve bought three new cars from them and More

by dliebeno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 21, 2024

Dealership Rating
Employee Rating

So far all staff that I’ve dealt with has been excellent. Very personable and courteous. The only downside I encountered was waiting for a call when my mirror was in to schedule the replacement. I had to ca More

by bbfbmom1104
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

August 21, 2024

Dealership Rating
Employee Rating

Outstanding facility, every department exceeded expectations sales , service and parts I recommend them highly everyone is pleasant More

by mongus62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

August 18, 2024

Dealership Rating
Employee Rating

They did an average job, they did not go out of their way to make it an awesome experience More

by clohne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen, Ian Maher

Aug 19, 2024

Otto Cadillac responded

Carol, I am sorry to hear that you had a less than satisfying experience while working with our sales team. Otto Cadillac has been in business for over 40 years and we always strive to provide world class customer service to each and every customer. It sounds like this time we missed the mark. I would like to discuss your sales experience with you to see where we could improve and what we could have done to make your review 5 stars instead of 3. My contact information is below. I look forward to hearing from you. and we sincerely appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

August 06, 2024

Dealership Rating
Employee Rating

Wonderful experience. Everyone is very courteous and respectful. The dealership is very clean and the receptionist was also very courteous. More

by fnancy1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

August 03, 2024

Dealership Rating
Employee Rating

I thought they were very professional and straightforward. It was a pleasant experience and I would recommend them to any of my family and friends. More

by cwater1980
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

August 03, 2024

Dealership Rating
Employee Rating

They never pressured me to buy the car. I had a message on my car that said that I need a service on the All wheel drive system. They repaired the issue. It ended up the rear end needed to More

by napbob1000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Amber Young

June 23, 2024

Dealership Rating
Employee Rating

Great people and excellent care but went to have something fixed and left with them stating it was fixed and was not. Also not happy that I have to have things fixed already when a brand new car. More

by kristine.wanmer
Finance Experience
Recommend Dealer
Yes
Jun 26, 2024

Otto Cadillac responded

Kristine, I am very sorry to hear about the issues you ran into with your vehicle and with our service department. Otto Cadillac has been in business for over 40 years and customer satisfaction has always been paramount. It appears that we fell short of that this time. I would like to apologize on behalf of our entire staff. Please contact me directly if you have any issues getting your repairs completed. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 21, 2024

Dealership Rating
Employee Rating

The staff is knowledgeable and friendly and always smiling. Very professional. The service is great! More

by irenerassias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

June 19, 2024

Dealership Rating
Employee Rating

They were very punctual with getting me approved and also helpful with coordinating everything. They were all so very friendly More

by lataunyaice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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