Michael Cole | Page 12

Kia Forte lease The leasing experience at Paramount Kia was very favorable. Josh Flowers and Nick worked very hard to get me the deal that made me happy. Nick took al The leasing experience at Paramount Kia was very favorable. Josh Flowers and Nick worked very hard to get me the deal that made me happy. Nick took all the time necessary to explain the features of the Forte. I highly recommend this dealership to potential Kia customers! More

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HORRIBLE Customer Service Business Department AFTER the Sale My husband and I purchased a car from this dealership on 6/19 where we were given a 30 day temp tag that expired on 7/18. When we still hadn't receive My husband and I purchased a car from this dealership on 6/19 where we were given a 30 day temp tag that expired on 7/18. When we still hadn't received our tags after the 30 day temp tag expired, I called the dealership to check on obtaining another 30 day tag while we were still waiting on our permanent ones and I was told by Donna (the one that apparently processes the tag paperwork) that they would NOT send us another temp tag and basically implied it wasn't really their problem anymore because they 'did their job'. So we waited and waited....fast forward to August and August came and went with STILL no permanent tags, I found it unacceptable that we bought a car from this dealership in JUNE and still had NO tags 2 months later and after Donna refusing to send us another temp tag while we waited on our permanent ones, I emailed the business manager to let him know my dissatisfaction with the whole process; however, he couldn't even be bothered to respond himself. Instead, he passed it back to Donna apparently and when she called me I told her that I had talked to the DMV and they told me they processed our paperwork on 8/13, but that it was just a request to update to have the car reflected on our record, but NO actual tag request from the dealership. Donna still refused to send us another temp tag, so we ended up having to go to the DMV ourselves and pay for and obtain the tags ourselves. This is very frustrating because when we paid the dealer/processing fees, they were then supposed to be responsible for doing the paperwork to get perm tags to be mailed to us at our home, which is what we were told that they were going to do. I would assume that a dealership that has received so many awards according to all the banners in their showrooms would be better at working with customers during the ‘whole’ process, not just getting their money and sending them home with the car. More

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Experience My experience was awesome! Everyone I encountered was super friendly, helpful, knowledgeable, and considerate of my needs! I enjoyed my time there, an My experience was awesome! Everyone I encountered was super friendly, helpful, knowledgeable, and considerate of my needs! I enjoyed my time there, and would recommend their services to anyone! More

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Great experience!! Michael Cole my car salesman, the sales manager and the finance manager was absolutely amazing. The best deal compared to other Kia dealerships. I wil Michael Cole my car salesman, the sales manager and the finance manager was absolutely amazing. The best deal compared to other Kia dealerships. I will definitely go back for my next SUV. Thanks very much for working with us to get the best lease deal. More

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Great experience Micheal Cole and Brain Carter and the manger didn't want us to leave until they had made the best deal possible still couldn't get out payment as l Micheal Cole and Brain Carter and the manger didn't want us to leave until they had made the best deal possible still couldn't get out payment as low as we needed but did do a excellent job to do their best More

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2020 Sportage Michael Cole was very friendly, helpful, and accommodating. He helped me set all my Bluetooth needs, and showed me all the features and how to use the Michael Cole was very friendly, helpful, and accommodating. He helped me set all my Bluetooth needs, and showed me all the features and how to use them. More

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Awesome service Dealers where friendly and easy to work with, they went the extra mile to get me the car that I wanted and got me into it very quickly. Dealers where friendly and easy to work with, they went the extra mile to get me the car that I wanted and got me into it very quickly. More

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Great experience I had searched around for a new car to suit my growing families needs and had heard great reviews on Kia as a brand. A few people I know had purchased I had searched around for a new car to suit my growing families needs and had heard great reviews on Kia as a brand. A few people I know had purchased Kias over the years and the had spoke very highly of the quality of the vehicle and the dealership it came from. Unlike most places I had been I didn't seem to be just a bother for somebody and a helpful sales representative met me on the lot as soon as I stopped to look and asked if he could help me find something. I gave the specifications of what I needed and he came up immediately with a variety of options that fit my needs and budget. Everyone in the sales department were extremely courteous and helpful even when the bank took 2 and a half hours to take me back off of hold. I was very pleased with my service and the friendly people I dealt with, and I love my new Kia Sportage. More

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Great experience! We were definitely not exotic have to purchase a new car anytime soon, but unfortunately someone decide to steal our car from a parking lot and totale We were definitely not exotic have to purchase a new car anytime soon, but unfortunately someone decide to steal our car from a parking lot and totaled it. Michael was wonderful to work with and made a bad situation simple and painless! We highly recommend letting him get you into a new vehicle! More

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~ Dealt With ~ Everyone I have dealt with, during my recent purchase at Paramont Kia of Asheville... earned every penny that they get paid. Thank you. Much grati Everyone I have dealt with, during my recent purchase at Paramont Kia of Asheville... earned every penny that they get paid. Thank you. Much gratitude to Mr Cole. More

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