Michael Craig-Voyk | Page 26

Sport Mazda responded

Jacob, Thank you for a wonderful story of your car buying success story and we are so proud to have been a part of that experience. Having been the son of an automotive legend and working in the industry of quite a while myself, I know what it is like to really want a particular car. It has happened to me on more than one occasion. I am so happy that we could help make that search complete and provide you that one special car you wanted. I am grateful to some key members of my staff. It sounds like Jorell Figueroa, your salespro, did a wonderful job of working with you over a long distance and time, to make sure that the entire deal came together as you wanted. Of course, he worked with Mike Craig-Voyk, a veteran Sales Manager, who made sure the all the financial documents were prepared to make the process as easy for you as possible. They worked quickly, efficiently and with your needs clearly in their minds. I am proud of the work they did for you and that it resulted in a process that you enjoyed and gave you the outcome you wanted. Your photo really does say it all. I know the feeling. I have felt the same way about my cars throughout my life. I am just so happy that we could make it a reality for you. Thank you so much for telling your story so that others may see it. You will always be welcome at Sport Mazda and we wish you so much enjoyment in your new car and may every mile you drive be Safe, Happy, and Fun. JAY MEALEY, OWNER

Sport Mazda responded

Kamal, Thank you for one of the best testimonials I have ever read. You tell about the Sport Mazda Car Buying Experience much better than I can and have lived it to boot. I am very, very grateful to you for letting others know about your experience at my dealership. It is wonderful customers like yourself, that have motivated us to make so many changes to benefit our customers, and resulted in national and Florida awards for customer service. I am proud to have you as our customer. I am happy to be a Mazda dealer and proud of our products. Over the years, I have come to know that the Miata customers are very loyal to their car, and will not settle for anything less than the Miata they want. Your choice of a Mazda Miata MX-5 RF is a great one. It is beautiful and has the drive that has a special name, the FEEL ALIVE sensation. Mazda originated the name based on the Miata and the drive it is famous for. Now duplicated on all the Mazda models, it is something we take pride in, and our customers enjoy immensely. The addition of so many new features to provide even more comfort, safety and performance make the Mazda Miata MX-5 RF a real fine car to own and drive. Thank you for choosing this fine car. I want to welcome you to our Sport Mazda Family of Staff and Mazda Owners. It is a growing family that is really dear to us and we look forward to providing you the support you need throughout your ownership. The entire staff at Sport Mazda wishes you many, many miles of safe, happy and fun Mazda Miata driving. Thank you for the kind comments for Ashley Ramsey, Jason Santiago, Gisell Soto, and the great service they provided you during your purchase visit. It takes a great team to make a great service experience, and I am proud to have many men and women who care about our products, our name, and our customers. Thank you for letting them know they are appreciated. I also want to thank you for walking through the complete process. Many of the details you provided are those of concern to potential car buyers, and your firsthand account is very clear and precise. I believe that your testimonial will mean a great deal to the Sport Mazda reputation. I cannot thank you enough. You will always be welcome at my dealership and we look forward to additional opportunities to provide you the service you deserve, and should expect, at Sport Mazda. You will always have friends at the dealership and may each and every mile you drive be special moments for you and yours. JAY MEALEY, OWNER

Sport Mazda responded

Roxana, I was very happy to read your testimonial and thank you so much for letting other know about your experience at Sport Mazda. Thank you so much for choosing my dealership for your new Mazda. I am grateful to Alex Stinvil, a wonderful young man and a very knowledgeable and competent Mazda Sales Pro. It sounds like he did a great job of making sure you found your dream car and of resolving any unexpected problems with a beneficial solution for you. The upgrade was something that you deserved. Sport Mazda always stands behind its product and does so with the best interests of the customer at heart. We are so proud to have you as a new member of the Sport Mazda Family and will always be here to support you throughout your ownership. I know you will learn to love your new Mazda and don't forget that if you have any questions or concerns, Alex will be here to make sure you receive the best care. May your miles be safe, happy and enjoyable and may every feature on your new Mazda provide you the FEEL ALIVE sensation every time you are behind the wheel. Enjoy and thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Leidy, Thank you for choosing Sport Mazda for your new car. It is very kind of you to let others know about the experience you received from Earnest Evans during your recent car buying visit to my dealership. I am happy to know that you had a great experience and that you found your perfect new Mazda here. We welcome you to our Sport Mazda Family and want to provide you an even better ownership experience. We will always be here to assist you whenever you need our support. May you enjoy every single mile you drive and experience the FEEL ALIVE sensation every time you are behind the wheel. The new Mazda is loaded with features and I know you will grow to love it. Thank you again for being a most valued customer. May you have nothing but safe, happy and fun miles in your new Mazda. JAY MEALEY, OWNER

Sport Mazda responded

THANK YOU. This testimonial was answered in another response to the same person previously. Please check to see the response. Dealerrater testimonial, same date, same writer. Note: It is important to us to address every concern from our customers and try very hard to provide the deserved resolution. We value every customer and try hard to make sure each is happy and satisfied with the service provided. JAYMEALEY, OWNER

Sport Mazda responded

I don't know when I have enjoyed a testimonial so much and want you to know how much I appreciate you sharing your experience at my dealership with others. It means a great deal to me. We have worked so hard over the last few years to create a dealership and a car buying experience that really puts the customers needs and wants first. I feel confident that from top to bottom, from management to the sales floor, my entire staff has embraced that concept and applies it daily in our business. I cannot tell you how proud I am of Dan Parker, my General Sales Manager, and the key to making the experience a reality for our customers. His leadership assures our customers and staff that we will continue to provide the customer service that has motivated our customer to provide over 9,000 on-line testimonials and made us the Dealerrater Mazda Dealer of the Year in Florida for several years and Dealerrater Mazda U.S. Dealer of the Year for 3 of the last 5 years. Forgive me all the words. I just wanted you to know that you deserved all the assistance you received to make your needs and wants a reality. If we went over and above, it is also what you deserved as our customer. From your words, I can see that you are very happy with the results. That was our goal. I am proud to have you as a member of our Sport Mazda Family of Staff and Mazda Owners. We look forward to providing you the support you deserve throughout your ownership. May you and yours enjoy every mile you drive in your 2020 Mazda CX-5 and our wish is that every mile is safe, happy and fun. May 2020 be especially happy and prosperous for all. JAY MEALEY, OWNER

Sport Mazda responded

Doug, Thank you so much for the 5 Star Rating and wonderful testimonial for Sport Mazda. I am grateful to Marilyn, Mike, Gisell and the rest of the team for making sure your car buying experience was enjoyable and successful. We are proud that you chose us for your new Mazda and we are so happy to welcome you to the Sport Mazda Family. We will be here whenever you need us and look forward to providing you the support you need throughout your ownership. Thank you for recommending Sport Mazda to others. We all want to wish you a Happy New Year and may the coming year be one of happiness and prosperity for you and yours. JAY MEALEY, OWNER

Sport Mazda responded

I was very happy to read your testimonial and grateful that you were kind enough to let others know about your experience. I know that Jacob Barone will appreciate very much the nice comments you had about the service he provided you during your two car buying experience. It is customers like yourselves that have given my staff the reputation as caring and friendly professionals. I want to welcome you to the Sport Mazda Family twice over, and promise you that we will be here to support you throughout your ownership. It is not every day that I can thank customers who bought two cars the same day, but I will enjoy knowing that you both will be be driving your new Mazdas this New Year. May you have a wonderful holiday and may each mile you drive be safe, happy and fun. Wishing you a year of happiness and prosperity. JAY MEALEY, OWNER

Sport Mazda responded

David, Thank you so much for choosing Sport Mazda for your purchase. We are proud to have you as a member of our Sport Mazda Family and appreciate the trust you have placed in us by returning for your second Mazda from my dealership. I am grateful for loyal customers like yourself who have made us so successful. You will always be welcome here. Thank you for the kind words for Mayeline Sosa. She is a warm, friendly and caring individual who wants nothing more than to know you are happy with your car buying decision. Listening to your wants and needs and then doing everything she can to make sure you get what you wanted, is what we expect and what you deserve. You are much appreciated by our staff. I want to personally thank you for recommending Sport Mazda to others and wish you and yours a very Happy New Year. May every day be filled with safe, happy and fun times for you all. JAY MEALEY, OWNER

Sport Mazda responded

The Lease is a favorite of many and I am proud to say we have a great staff with excellent knowledge and experience in leasing options for all new Mazdas. I want to thank you for the wonderful testimonial and for letting others know about the experience you have had with both sales and service in supporting your lease. Jorell and Mike are knowledgeable professionals and they make a great sales-finance team for those considering the option. As you know, they will work hard to make sure you understand everything about your options before you make the crucial auto leasing decision. It is what you and every customer should expect, and deserve. Pleas enjoy your new Mazda and remember that we will always be here to support you throughout your lease. May each mile you drive be enjoyable and always safe, happy and fun Mazda miles. Thank you for your kind testimonial and we look forward to working with you for years to come. You will always be a welcome member of the Sport Mazda Family. May you and yours enjoy a very happy holiday season and a special Happy New Year for all our Mazda owners. JAY MEALEY, OWNER