Michael Featherstone
Michael Featherstone at Northside Lexus
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Michael Featherstone | Page 3

Sales Consultant

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

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4.8
85 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

10 yrs, 10 mos

4.8

85 Reviews

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85 Reviews of Michael Featherstone

December 12, 2023

Dealership Rating
Employee Rating

Exactly the deal discussed and no hidden fees or surprises. 2 hours from start to finish More

by danielabrewster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 12, 2023

Northside Lexus responded

Daniel, we are thrilled that you are satisfied with your purchase! Thank you for choosing Northside Lexus and enjoy the ride!

November 16, 2023

Dealership Rating
Employee Rating

Very helpful and knowledgeable staff. Beautiful, modern and elegant surroundings and waiting area. Great experience overall. More

by 10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Vario

Nov 16, 2023

Northside Lexus responded

We're delighted to know you had a great experience at Northside Lexus and found our staff helpful. Thanks for appreciating the ambiance of our waiting area as well! Safe travels ahead!

November 16, 2023

Dealership Rating
Employee Rating

It's always a pleasure to visit Northside Lexus. The stair is excellent, knowledgeable, and friendly. They worked with us to get exactly what we wanted. The tech department spend a considerable a More

by eaglehb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcus Atkins , Herb Mills in the Tech Dept.

Nov 16, 2023

Northside Lexus responded

We're delighted to know you've had consistently great experiences with us at Northside Lexus! We appreciate your loyalty and we'll continue doing our best to provide excellent service. And yes, we miss the cookies too - hopefully they can make a comeback soon!

November 14, 2023

Dealership Rating
Employee Rating

It was an awful experience. Especially with Erica as my sales person. I will not recommend More

by sblackwo2003
Recommend Dealer
No

Other Employees Tagged: Erica Pollino

Nov 15, 2023

Northside Lexus responded

I'm sorry we fell short of our high expectations during your visit. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. If you would contact me at your convenience, I'd like to help. Thank you, Nick Christianson - Lead New Vehicle Sales Manager - 281-569-3300

September 01, 2023

Dealership Rating
Employee Rating

North side Lexus is a great dealership with curious and helpful personnel. Very clean facility with excellent vehicles. More

by WILSON-SCOTT9566
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton

Sep 05, 2023

Northside Lexus responded

We're delighted to know you had a positive experience at Northside Lexus! Our team strives to maintain cleanliness and provide excellent service. Thank you for your kind words about our dealership and vehicles.

August 02, 2023

Dealership Rating
Employee Rating

Very professional, selection, trade-in and purchase agreement through phone, just stop by the dealership signed and pick-up the vehicle in less than two hours. More

by trantrieum
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Darrell, Kennedy

Aug 03, 2023

Northside Lexus responded

We're glad to know that you found our process at Northside Lexus efficient and professional. Thanks for the positive feedback, and we hope to see you back again down the road!

July 12, 2023

Dealership Rating
Employee Rating

Excellent salesperson. Totally hassle free and went the extra mile for me. Extremely knowledgeable and helpful. I would highly recommend him to anyone I know that’s lookin More

by STC42COZAD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton in the finance dept

Jul 12, 2023

Northside Lexus responded

Thanks for sharing your wonderful experience with our team! We're thrilled we could make your experience seamless and earn your confidence. Safe travels from all of us at Northside Lexus!

May 02, 2023

Dealership Rating
Employee Rating

Michael Featherstone from Northside Lexus was great! Thanks your hardwork and dedication. I really appreciate the help finding my new vehicle More

by richardestephensoniii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2023

Northside Lexus responded

We're thrilled our team member Michael was able to help you find the perfect vehicle! At Northside Lexus, we are dedicated to providing you with the best customer service possible. Thank you for choosing us and congratulations on your new ride!

February 18, 2023

Dealership Rating
Employee Rating

Great experience buying a car here. Michael Featherstone was outstanding! He communicated with us every step of the way. He was always prepared and even anticipated our questions. He kn More

by jrgallmeier
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Cullingford

Feb 20, 2023

Northside Lexus responded

Congratulations on your new ride! We're delighted Jeff and Michael stepped in to provide a great buying experience so you got to go home in a car that is right for you. Enjoy and thanks for choosing Northside Lexus!

February 12, 2023

Dealership Rating
Employee Rating

Other than having to wait for the car to get to the dealership the service was fantastic More

by reddingtontim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Vario, Victoria DeHoyos

Feb 12, 2023

Northside Lexus responded

Thank you for the five-star review of Northside Lexus!

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