Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 11

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
180 Reviews

Dealership Experience

8 yrs, 4 mos

4.8

180 Reviews

Write a Review

180 Reviews of Michael Ferrara

July 10, 2020

Dealership Rating

Good quick service. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. More

by JUGABOWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin , The girl on the oil change service line is very friendly and does good work.

June 26, 2020

Dealership Rating
Employee Rating

Excellent as always! Got in and out in a quick fashion, and got some helpful advice on the next two visits, work that should be considered. More

by JOHN.J.GULANICK
Recommend Dealer
Yes

June 25, 2020

Dealership Rating

service Friendly and efficient service department. I felt safe waiting in the waiting room as there was adequate space and furniture had been rearranged to ac More

by charschumann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

June 25, 2020

Dealership Rating
Employee Rating

Service was good and I would give it 3 stars. I was very upset that no masks were worn to protect me. So 1 star More

by LARRYANDMIKKI
Recommend Dealer
No

June 25, 2020

Dealership Rating
Employee Rating

Generally pleased with work, but not cleanliness. The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I hav More

by bill.jones@betheluniversity.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I do not know th name of the mechanic.

Jun 25, 2020

Gates Toyota responded

Hey Bill, Thank you for sharing your feedback about your experience with us. I am sorry about the greasy hand prints-our staff is trained on caring for vehicles and cleanliness and it appears we missed the mark. I am sorry for that. I will look into this and work with our staff so this doesn't happen again. Thank you for taking the time to share this with us and for helping us improve. We are looking forward to showing you a 5-Star experience during your next visit.

June 25, 2020

Dealership Rating
Employee Rating

I leased my Rav4 from this dealership. They are so nice & professional. My scheduled services have been more than expected. On time, courteous and everything you would want grin a car dealership More

by BARBFARKAS
Recommend Dealer
Yes
Jun 25, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your experience with us! We appreciate the opportunity to serve you and we are thankful for your business. Thank you for choosing Gates!

June 19, 2020

Dealership Rating
Employee Rating

Recall We are very satisfied with Gates Toyota Service Center. They are very nice and always accommodating. Veryhelpful and explain the service being perform More

by CLR46614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Jun 22, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and positive note! Thank you for allowing us to assist you and we look forward to working with you more in the future when the time comes. Thank you for your business!

June 19, 2020

Dealership Rating
Employee Rating

A Good day at Gates Toyota Mike was just wonderful to do business with. My wife's Selara needed a new timing belt and water pump and would have required a long wail. Mike got More

by DARTHURDODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your visit with us! We appreciate the opportunity to serve you and are glad to hear you were in and out with a good experience. Thank you for your business and thanks for choosing Gates!

June 19, 2020

Dealership Rating
Employee Rating

Excellent service Service staff was ready and available when I arrived at scheduled time-prompt service and good communication of progress-everything completed that I n More

by Car Guy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2020

Gates Toyota responded

Hey there, Thank you for your feedback! We appreciate the opportunity to serve you and we are glad to hear everything went as planned. Thank you for allowing us to assist you and thanks for choosing Gates!

June 18, 2020

Dealership Rating
Employee Rating

Timely! I had barely dropped off my van and in about an hour or so I received a call that my transmission fluid service was completed. 👍 More

by Tru
Recommend Dealer
Yes
Jun 18, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! We appreciate the opportunity to assist you and we look forward to working with you again. Thank you for your business!

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