Michael Ferrara | Page 11

I took car in for checkup and nothing was wrong.. Everyone was very professional and oil change and other items were taken care of. Everyone was very professional. Oil and filter change and chec Everyone was very professional and oil change and other items were taken care of. Everyone was very professional. Oil and filter change and check up found no problems with car. Wasn't there very long and I appreciate the service. More

by MARILYNUMW Verified Customer Verified Customer

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Purchased new 2020 RAV4 from Mike Fahey. One requirement was that it have a navigation system that did NOT have to run on my phone. Car came in, quickly received tutorial on car but at that point it was unc was that it have a navigation system that did NOT have to run on my phone. Car came in, quickly received tutorial on car but at that point it was unclear about the navigation in car. Went home and called Toyota for help then found out my version did not have that program. Husband went back to Gates - Mike F was out for surgery so Steve Miller assisted. Steve said he would look into finding us a car with what we wanted on it. We are now close to 4 weeks and have heard nothing. I also had to take car in for a software issue - Mike Ferrara helped with this. I mentioned that the car has a lot of rattle noises and I could bring it back for that - Mike just shrugged it off and said the car has a lot of plastic parts. I cannot begin to tell you the amount of cars we have purchased from Mike Fahey and have been completely thrilled but this time our experience has left a bad taste in our mouth. Every 4 years we buy a new vehicle and not sure that Gates will be our go to dealer all things considered. More

by BELL.PATTI Verified Customer Verified Customer

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I was getting a price for a car and was not happy with the experience. I asked how much the loaner car was that I was given to use due to Warranty service needs on my car. The sales man barely talked wit the experience. I asked how much the loaner car was that I was given to use due to Warranty service needs on my car. The sales man barely talked with me. He did ask if I would be financing it and I said no I would pay the difference after my trade I have a 2015. The price was more than I planned to spend. I was very surprised to receive a letter from Toyota that I would have been refused for credit when I did not ask for it. The salesman ran a credit check that I did not know about. I have a credit score of 796 out of 900 and was turned down. What is that about. I have no debt, I own everything I have and make enough money and I was turned down? I did not ask or was told that your company was doing a credit check on me. He asked for my SS# I thought he was want to make sure he was not wasting his time on me, but he never said he was getting a report on my credit so it was done without my permission. And then I am turned down. I used to rave about the Southside Gates and love my RAV but it is going to take a lot for me to return. I will be looking for a new Toyota dealership and you are 3 miles from my house. I was just going to make an appointment to replace my 4 tires that was recommended at my service and received this letter But I can guarantee, You just lost the $500. Service due to that salesman. I am very sorry but that salesman need to gain customer service on 58 year old Women that look for cars without there husbands. I have always bought my own car, every 10 years I buy a new car with out my husband. But I will be shopping elsewhere. What is the credit score do you except? I am 100 points from the top and that’s not good enough for you. Really? OK More

by rkaufman420 Verified Customer Verified Customer

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Good quick service. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. In and out very fast. Pointed out wear on tires to me. Been a customer of Gates Toyota for many years. Will probably buy my next car from them. More

by JUGABOWERS Verified Customer Verified Customer

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Excellent as always! Got in and out in a quick fashion, and got some helpful advice on the next two visits, work that should be considered. and got some helpful advice on the next two visits, work that should be considered. More

by JOHN.J.GULANICK Verified Customer Verified Customer

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service Friendly and efficient service department. I felt safe waiting in the waiting room as there was adequate space and furniture had been rearranged to ac Friendly and efficient service department. I felt safe waiting in the waiting room as there was adequate space and furniture had been rearranged to account for social distancing. More

by charschumann Verified Customer Verified Customer

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Service was good and I would give it 3 stars. I was very upset that no masks were worn to protect me. So 1 star upset that no masks were worn to protect me. So 1 star More

by LARRYANDMIKKI Verified Customer Verified Customer

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Generally pleased with work, but not cleanliness. The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I hav The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I have yet to get it cleaned off, and felt that it was not at all professional. I saw the grease on the door handles while on the lot, but did not pay attention to the rest until I got home. By then, it was after service hours. I do not know the name of the mechanic, but would encourage him to wash his hands before entering the car. More

by bill.jones@betheluniversity.edu Verified Customer Verified Customer

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I leased my Rav4 from this dealership. They are so nice & professional. My scheduled services have been more than expected. On time, courteous and everything you would want grin a car dealership & professional. My scheduled services have been more than expected. On time, courteous and everything you would want grin a car dealership More

by BARBFARKAS Verified Customer Verified Customer

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Recall We are very satisfied with Gates Toyota Service Center. They are very nice and always accommodating. Veryhelpful and explain the service being perform We are very satisfied with Gates Toyota Service Center. They are very nice and always accommodating. Veryhelpful and explain the service being performed and inform us of other issues found and need to be serviced when inspected. More

by CLR46614 Verified Customer Verified Customer

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