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Michael Ferrara
187 Reviews
Dealership Experience
8 yrs, 7 mos
187 Reviews
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187 Reviews of Michael Ferrara
Verified Customer
June 25, 2020
Generally pleased with work, but not cleanliness. The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I hav The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I have yet to get it cleaned off, and felt that it was not at all professional. I saw the grease on the door handles while on the lot, but did not pay attention to the rest until I got home. By then, it was after service hours. I do not know the name of the mechanic, but would encourage him to wash his hands before entering the car. More
by bill.jones@betheluniversity.edu
Other Employees Tagged: I do not know th name of the mechanic.
June 25, 2020
I leased my Rav4 from this dealership. They are so nice & professional. My scheduled services have been more than expected. On time, courteous and everything you would want grin a car dealership & professional. My scheduled services have been more than expected. On time, courteous and everything you would want grin a car dealership More
by BARBFARKAS
Other Employees Tagged: Kirk Ziegert, Marcus Turner, Brian Gardner, Stephen Mackin
June 19, 2020
Recall We are very satisfied with Gates Toyota Service Center. They are very nice and always accommodating. Veryhelpful and explain the service being perform We are very satisfied with Gates Toyota Service Center. They are very nice and always accommodating. Veryhelpful and explain the service being performed and inform us of other issues found and need to be serviced when inspected. More
by CLR46614
Other Employees Tagged: Brian Gardner, Stephen Mackin
June 19, 2020
A Good day at Gates Toyota Mike was just wonderful to do business with. My wife's Selara needed a new timing belt and water pump and would have required a long wail. Mike got Mike was just wonderful to do business with. My wife's Selara needed a new timing belt and water pump and would have required a long wail. Mike got a got the Avalon and sent me on my way with the car delivered the following day. A good experience. More
by DARTHURDODGE
June 19, 2020
Excellent service Service staff was ready and available when I arrived at scheduled time-prompt service and good communication of progress-everything completed that I n Service staff was ready and available when I arrived at scheduled time-prompt service and good communication of progress-everything completed that I needed. Very pleased with the service at Gates Toyota. More
by Car Guy B
June 14, 2020
As always, excellent.!! I had an oil change and general all points inspection. Always efficient and prompt. They did not try to sell me other things for my car I did not ne I had an oil change and general all points inspection. Always efficient and prompt. They did not try to sell me other things for my car I did not need. I had trouble putting my license plate on the back of my car since the previous bolts were rusted. The Toyota service department was happy to oblige and was able to remove the old plate and put on my new one. I feel at home with this service center and recommend it to all my friends. I also went shopping for a new Camry while I was there. I was hoping for 0%finance but that offer was no longer available. They were offering 1.9% and some rebate type thing for Camrys. The salesman had a mask as did I and appeared sensitive to the Covid 19 issues. I also looked at the Rave and Highlander. We have had remarkable service from our 2012 Toyota from Gates. It has 110 miles on it and has been driven all over the United States. Only Gates Service has taken care of it. We would consider buying another Camry because of the service and quality that car. More
by MLH4PU
Other Employees Tagged: Stephen Mackin , Mike McNally, Sorry, I cannot remember the other employees I worked with in the Service Center
June 10, 2020
In and out fast with no problems. I was in for an oil change and it was easy in and out. During the visit, I was told I needed new wiper blades. This was also completed. As faith wo I was in for an oil change and it was easy in and out. During the visit, I was told I needed new wiper blades. This was also completed. As faith would have it, there was a storm and I appreciated the new blades. Thank you. More
by MARKRGREEN2201
June 08, 2020
Great and clear communication as to what was needed, recommend, and to be aware of items during the visit. Customer representatives were great as always. recommend, and to be aware of items during the visit. Customer representatives were great as always. More
by JOHN.J.GULANICK
Other Employees Tagged: Trent Jackson, Brian Gardner, Stephen Mackin , Drew Ummel
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