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Michael Ferrara
183 Reviews
Dealership Experience
8 yrs, 5 mos
183 Reviews
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183 Reviews of Michael Ferrara
November 18, 2019
Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More
by JOHN.J.GULANICK
Verified CustomerOther Employees Tagged: Trent Jackson, Brian Gardner, Stephen Mackin , Brandon Crimmins, Drew Ummel
November 12, 2019
Great Experience A big thanks to Gates service for a great experience! First visit for our new Tacoma, and we were treated courteously and professionally. Thanks, aga A big thanks to Gates service for a great experience! First visit for our new Tacoma, and we were treated courteously and professionally. Thanks, again, More
by TomS1
October 22, 2019
Time consuming I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After se I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After setting in the waiting room for almost two hours I went to inquire. It had been done and was setting out in the lot. They said they had paged me but I had been setting in the waiting room all that time. I also had told my service man that I was waiting for it and not picking up later. More
by JPCALLAWAY
October 21, 2019
25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of the great service. More
by DJDAVIS43
Other Employees Tagged: Brian Gardner , Brandon Crimmins, Landon Wiegand
October 21, 2019
Very easy to work with Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appo Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appointments, etc More
by JOHNWITHEY
October 04, 2019
Nice quick service All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how wel All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how well they do. Mike and the other service people are a pleasure to work with. More
by RICHARD.A.WILLIAMS.5
October 04, 2019
Good experience. Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter was resolved, Michael followed up with me and explained that the problem was resolved. His actions were very much appreciated. More
by DARTHURDODGE
October 03, 2019
Great mechanics My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my conce My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my concerns More
by DOUGLASMCKILLIP
Other Employees Tagged: Brian Gardner
September 16, 2019
Service Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would definitely use them in the future. More
by SAUNDRABLADECKI
September 09, 2019
Awesome - Thanks Mike for thorough info Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, Mike knows his way around a car inside and out and it was very informative! Thanks! I have been thrilled with Gates for the past 15 years or so we have been visiting with you all!!! More
by holyspirit37
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