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Michael Ferrara
189 Reviews
Dealership Experience
8 yrs, 8 mos
189 Reviews
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189 Reviews of Michael Ferrara
January 30, 2020
Pricey but thorough I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be done. He followed up our initial discussion to request my permission to complete some preventative maintenance. Although my bill was almost $1,000, I left feeling that all the needs of my vehicle had been met. More
by FMSTUMP
Verified Customer
January 22, 2020
got the job done Never ever a problem getting my car fixed and always they get the job done. I never make an appointment but they get me in no matter what. Never ever a problem getting my car fixed and always they get the job done. I never make an appointment but they get me in no matter what. More
by JULIE38
January 02, 2020
Prompt and efficient! Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. More
by MBROOS
Other Employees Tagged: Brian Gardner
December 20, 2019
excellent vary perfesional they knew what was going on and the price is what they said it would be and they ask the right question it was all good to get the job done right they knew what was going on and the price is what they said it would be and they ask the right question it was all good to get the job done right More
by bmorey
Other Employees Tagged: Brandon Crimmins
November 23, 2019
Windshield Replacement Members of the Service garage are helpful and courteous. Work was performed by Yoder's Glass out of Goshen and I was in and out in one day. Members of the Service garage are helpful and courteous. Work was performed by Yoder's Glass out of Goshen and I was in and out in one day. More
by RMMARCH
November 18, 2019
Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More
by JOHN.J.GULANICK
Other Employees Tagged: Trent Jackson, Brian Gardner, Stephen Mackin , Brandon Crimmins, Drew Ummel
November 12, 2019
Great Experience A big thanks to Gates service for a great experience! First visit for our new Tacoma, and we were treated courteously and professionally. Thanks, aga A big thanks to Gates service for a great experience! First visit for our new Tacoma, and we were treated courteously and professionally. Thanks, again, More
by TomS1
October 22, 2019
Time consuming I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After se I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After setting in the waiting room for almost two hours I went to inquire. It had been done and was setting out in the lot. They said they had paged me but I had been setting in the waiting room all that time. I also had told my service man that I was waiting for it and not picking up later. More
by JPCALLAWAY
October 21, 2019
25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of the great service. More
by DJDAVIS43
Other Employees Tagged: Brian Gardner , Brandon Crimmins, Landon Wiegand
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