Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 16

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

Contact Me
4.8
178 Reviews

Dealership Experience

8 yrs, 2 mos

4.8

178 Reviews

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178 Reviews of Michael Ferrara

October 04, 2019

Dealership Rating
Employee Rating

Nice quick service All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how wel More

by RICHARD.A.WILLIAMS.5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and positive note! Thank you for your business!

October 04, 2019

Dealership Rating
Employee Rating

Good experience. Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter More

by DARTHURDODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Thank you for your great feedback about your experience! We appreciate your business!

October 03, 2019

Dealership Rating
Employee Rating

Great mechanics My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my conce More

by DOUGLASMCKILLIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

Feb 10, 2020

Gates Toyota responded

Thank you for your 5-Star rating! Glad to hear you are back on the road during your visit to South Bend. Thank you for your business!

September 16, 2019

Dealership Rating

Service Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would More

by SAUNDRABLADECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Thank you for your great feedback! We appreciate your business!

September 09, 2019

Dealership Rating
Employee Rating

Awesome - Thanks Mike for thorough info Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, More

by holyspirit37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Thank you for your positive feedback! Thanks for your business during the last 15 years and we look forward to many more! Thank you for choosing Gates!

August 22, 2019

Dealership Rating
Employee Rating

Excellent Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast More

by PATRICIABUENO66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Westafer, Brian Gardner, Stephen Mackin , Brandon Crimmins, Mike McNally

Feb 10, 2020

Gates Toyota responded

Thank you for your 5-Star rating and thanks for your business!

August 22, 2019

Dealership Rating
Employee Rating

The Service Team is Greatly Appreciated These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. More

by JONECARTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Mike Fahey

Feb 10, 2020

Gates Toyota responded

Thank you for your positive rating! Our staff works hard to provide a great customer experience to everyone. Thank you for choosing Gates!

July 11, 2019

Dealership Rating
Employee Rating

Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r More

by W.BOADIBECKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Stump, Kirk Ziegert, Brian Gardner, Stephen Mackin , Brandon Crimmins, Samantha

Feb 10, 2020

Gates Toyota responded

Thank you for your great note and your 5-Star rating! We appreciate your business and we look forward to serving you more in the future!

July 11, 2019

Dealership Rating
Employee Rating

Maintenance The service was provided promptly and I was provided polite and efficient service. I am traveling through from out state and needed maintenance before More

by patricembaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Thank you for your 5-Star rating and great feedback!

July 05, 2019

Dealership Rating
Employee Rating

Awesome In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service More

by MNEMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Austin, Randon, Wade, Dave Peppers, how not on list,all the great techs

Feb 10, 2020

Gates Toyota responded

Thank you for your great feedback!

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