Dealership Experience
8 yrs, 2 mos
178 Reviews
Write a Review178 Reviews of Michael Ferrara
October 04, 2019
Nice quick service All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how wel All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how well they do. Mike and the other service people are a pleasure to work with. More
October 04, 2019
Good experience. Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter was resolved, Michael followed up with me and explained that the problem was resolved. His actions were very much appreciated. More
October 03, 2019
Great mechanics My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my conce My mechanic DJ was very informative and knowledgeable, yet a true professional. I live in Dayton and was visiting south bend and he rectified my concerns More
Other Employees Tagged: Brian Gardner
September 16, 2019
Service Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would Everyone is very friendly, very helpful and the service is very excellent. They are also very informative and answered all the questions asked. Would definitely use them in the future. More
September 09, 2019
Awesome - Thanks Mike for thorough info Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, Mike knows his way around a car inside and out and it was very informative! Thanks! I have been thrilled with Gates for the past 15 years or so we have been visiting with you all!!! More
August 22, 2019
Excellent Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast delivery. More
Other Employees Tagged: Jason Westafer, Brian Gardner, Stephen Mackin , Brandon Crimmins, Mike McNally
August 22, 2019
The Service Team is Greatly Appreciated These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. More
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Mike Fahey
July 11, 2019
Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a reasonable time a genuine part and qualified service personnel has professionally installed a new key knob with my car functioning as a brand new car. Thanks for the company' technicians professionalism. More
Other Employees Tagged: Brad Stump, Kirk Ziegert, Brian Gardner, Stephen Mackin , Brandon Crimmins, Samantha
July 11, 2019
Maintenance The service was provided promptly and I was provided polite and efficient service. I am traveling through from out state and needed maintenance before The service was provided promptly and I was provided polite and efficient service. I am traveling through from out state and needed maintenance before continuing my trip. Thanks for everything. More
July 05, 2019
Awesome In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service More
Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins, Austin, Randon, Wade, Dave Peppers, how not on list,all the great techs

