Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 15

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

Contact Me
4.8
178 Reviews

Dealership Experience

8 yrs, 2 mos

4.8

178 Reviews

Write a Review

178 Reviews of Michael Ferrara

January 23, 2020

Dealership Rating
Employee Rating

Service is good. I didn’t feel pressured into anything. Waiting area is nice. It would be nice though if there was complimentary popcorn or a light snack. More

by jmhooten4
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thanks for your positive review about your visit! We are working hard to make your next visit a 5-Star experience.

January 22, 2020

Dealership Rating
Employee Rating

got the job done Never ever a problem getting my car fixed and always they get the job done. I never make an appointment but they get me in no matter what. More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey Julie, Thank you for your positive review! Thank you for choosing Gates!

January 02, 2020

Dealership Rating
Employee Rating

Prompt and efficient! Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. More

by MBROOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your feedback. Thank you for your business and thanks for choosing Gates!

December 20, 2019

Dealership Rating
Employee Rating

excellent vary perfesional they knew what was going on and the price is what they said it would be and they ask the right question it was all good to get the job done right More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Crimmins

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! Our staff works hard to provide a simple yet great experience for all our customers. Thank you for your business!

November 23, 2019

Dealership Rating
Employee Rating

Windshield Replacement Members of the Service garage are helpful and courteous. Work was performed by Yoder's Glass out of Goshen and I was in and out in one day. More

by RMMARCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your excellent feedback! We appreciate your business and we look forward to working with you in the future!

November 18, 2019

Dealership Rating
Employee Rating

Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More

by JOHN.J.GULANICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Jackson, Brian Gardner, Stephen Mackin , Brandon Crimmins, Drew Ummel

Feb 10, 2020

Gates Toyota responded

Hey John, Thank you for your 5-Star rating and your feedback! We are glad to hear your bed cover looks great. We look forward to assisting you more in the future!

November 12, 2019

Dealership Rating
Employee Rating

Great Experience A big thanks to Gates service for a great experience! First visit for our new Tacoma, and we were treated courteously and professionally. Thanks, aga More

by TomS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Thank you for your 5-Star rating!

October 22, 2019

Dealership Rating

Time consuming I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After se More

by JPCALLAWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for providing feedback about your experience with us. Our goal is to give every customer a great experience. We are sorry you had to longer than expected and we hope to show you how we normally operate during your next visit. Thank you for your business and we look forward to assisting you more in the future.

October 21, 2019

Dealership Rating
Employee Rating

25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of More

by DJDAVIS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner , Brandon Crimmins, Landon Wiegand

Feb 10, 2020

Gates Toyota responded

Thanks for your great feedback!

October 21, 2019

Dealership Rating
Employee Rating

Very easy to work with Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appo More

by JOHNWITHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Thanks for your great feedback and 5-Star rating!

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