Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 15

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
183 Reviews

Dealership Experience

8 yrs, 5 mos

4.8

183 Reviews

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183 Reviews of Michael Ferrara

February 20, 2020

Dealership Rating
Employee Rating

Quick, pleasant service, done right. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! We appreciate your business and thanks for choosing Gates!

February 17, 2020

Dealership Rating
Employee Rating

They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More

by SSTORMYC1
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins

Feb 17, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your visit! Our team works hard to handle every customer's needs in a prompt manner. Thank you for your business and thanks for choosing Gates!

February 13, 2020

Dealership Rating
Employee Rating

Very nice respectful people who do the oil changes I've been having my oil change there for years and they get you in and out in good time....And being open on Saturdays big plus😁 More

by MARVINUPS71
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner , Brandon Crimmins

Feb 13, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! Our staff works hard to give every customer a great experience--even on Saturdays! Thank you for your business and thanks for choosing Gates!

February 10, 2020

Dealership Rating
Employee Rating

They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More

by CHILDSGIRL
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin , Brandon Crimmins

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for the positive feedback about your experience! We appreciate your business and we look forward to serving you more in the future.

January 30, 2020

Dealership Rating
Employee Rating

Pricey but thorough I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be More

by FMSTUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and your great feedback! Our service department works hand-in-hand with our customers to keep their vehicles in great running shape. Thank you for your business and we look forward to assisting you again in the future!

January 23, 2020

Dealership Rating
Employee Rating

Service is good. I didn’t feel pressured into anything. Waiting area is nice. It would be nice though if there was complimentary popcorn or a light snack. More

by jmhooten4
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thanks for your positive review about your visit! We are working hard to make your next visit a 5-Star experience.

January 22, 2020

Dealership Rating
Employee Rating

got the job done Never ever a problem getting my car fixed and always they get the job done. I never make an appointment but they get me in no matter what. More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey Julie, Thank you for your positive review! Thank you for choosing Gates!

January 02, 2020

Dealership Rating
Employee Rating

Prompt and efficient! Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. More

by MBROOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your feedback. Thank you for your business and thanks for choosing Gates!

December 20, 2019

Dealership Rating
Employee Rating

excellent vary perfesional they knew what was going on and the price is what they said it would be and they ask the right question it was all good to get the job done right More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Crimmins

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! Our staff works hard to provide a simple yet great experience for all our customers. Thank you for your business!

November 23, 2019

Dealership Rating
Employee Rating

Windshield Replacement Members of the Service garage are helpful and courteous. Work was performed by Yoder's Glass out of Goshen and I was in and out in one day. More

by RMMARCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your excellent feedback! We appreciate your business and we look forward to working with you in the future!

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