Michael Gallardo
Michael Gallardo at Subaru of Gwinnett

Michael Gallardo | Page 3

Service Manager

Subaru of Gwinnett

2950 Satellite Boulevard
Duluth, GA 30096

3.8
30 Reviews

I began my career in the automotive industry in 2008 and joined the Subaru of Gwinnett family two years ago. Originally from Miami, Florida, I now enjoy life here with my beautiful wife and our twin girls, who keep things fun and full of energy. One of my favorite things to do is attend car events with them — it’s a great way to share my passion for cars and create lasting memories together. What I love most about Subaru of Gwinnett is that it’s not just a team — it’s a family. The camaraderie and support make it a truly special place to work.

3.8

30 Reviews

Write a Review

Dealership Experience

2 yrs, 7 mos

Industry Experience

17 yrs, 7 mos

30 Reviews of Michael Gallardo

September 24, 2023

Dealership Rating
Employee Rating

Good service was very nice no pressure and very friendly and personable happy with customer services More

by ADSINGH722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman, Julie Adams, Susan Brown, Tim WIllis , John Anderson, Hailey Armour, Issa Kone, Jeremiah Ramirez, Jill Thurston

Sep 28, 2023

Subaru of Gwinnett responded

Adsingh722, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2023

Dealership Rating
Employee Rating

Great services, explained everything perfectly, and willing to work with you. Overall, just made you feel comfortable and happy at the end. More

by LINDAHUYNH97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Bryant

Sep 28, 2023

Subaru of Gwinnett responded

Lindahuynh97, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Subaru of Gwinnett. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

August 31, 2023

Dealership Rating
Employee Rating

They are all very competent and nice to work with, but sometimes not as responsive as one should hope. I think this is partly because they just moved into their new building and the phones are still jank More

by MARKCLOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman , Issa Kone, Jill Thurston

Sep 28, 2023

Subaru of Gwinnett responded

Markclogan, we strive for a high level of customer satisfaction in all aspects of our dealership. Reviews like yours help us to continually improve. Thanks again for taking the time to leave us this information about your recent visit. We hope to be of service to you again! Take care!

August 25, 2023

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Employee Rating

Thanks for the service the whole crew was very helpful and I had a good experience I love your new waiting room More

by STEVESTOKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Taylor Spicuzza

Sep 28, 2023

Subaru of Gwinnett responded

Stevestokley, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2023

Dealership Rating
Employee Rating

good good good good good good service good service good environment Good service, good environment, thoughtful service attitude More

by ZHOUTIEJUN1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Adams , John Anderson, Hailey Armour, Issa Kone

Sep 28, 2023

Subaru of Gwinnett responded

Zhoutiejun1974, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 19, 2023

Dealership Rating
Employee Rating

Extremely helpful and great service! 10/10 lifetime customer and will be lifetime subaru user More

by volantej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bowman, Julie Adams , John Anderson, Hailey Armour, Issa Kone, Jeremiah Ramirez, Jill Thurston

Jul 20, 2023

Subaru of Gwinnett responded

Thanks so much! It is our goal here at Subaru of Gwinnett to provide great service and earn your business for a lifetime. Our service staff is very appreciative for you, without you there wouldn't be a need for us:) 10 out of 10 is out goal!!!

July 18, 2023

Dealership Rating
Employee Rating

Courteous, polite, on point. What more could I ask for? Oh yeah, as I’m older than the earth’s crust I am not use to being treated with respect and no eye rolling. Everyone I in More

by DLBAKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Anderson, Issa Kone

Sep 28, 2023

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 16, 2023

Dealership Rating
Employee Rating

They sold me a lemon. Within 4 months of purchase I had the car in for repairs twice for a total of 4 weeks. I won't go into details as I've already reviewed their servi More

by ret2046
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Emma Miranda , Robert Hynson, Shaun

Sep 28, 2023

Subaru of Gwinnett responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Michael Gallardo at mgallardo@subaruofgwinnett.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

July 12, 2023

Dealership Rating
Employee Rating

Great Service in a timely manner. Good explanation of what was done and what may be necessary in the future. Waiting area is very comfortable. More

by RMALSPAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2023

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help.

July 10, 2023

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Employee Rating

Double labor charges, terrible customer service. New building so in the customers are paying. New crew who are horrible with customer service. More

by MSA1798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff Bowman, Julie Adams , John Anderson, Hailey Armour, Issa Kone, Jeremiah Ramirez, Jill Thurston

Jul 11, 2023

Subaru of Gwinnett responded

Hello MSA1798 - this review is upsetting an not a reflection on how we do business. I would love to know more about your recent visit so your concerns can be addressed an we can turn your experience to a positive one. I would like the opportunity to learn from what has happened so that we do not make this same mistake again. I can only understand by hearing from you. Please contact me at Jadams@subaruofgwinnett.com - thank you for the opportunity to learn more .

Sep 28, 2023

Subaru of Gwinnett responded

Thanks for the email.....lets get this resolved and move forward

Jul 11, 2023

MSA1798 responded

I sent you an email as requested.

3

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