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Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 30

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
574 Reviews

Dealership Experience

5 yrs

Industry Experience

24 yrs

Languages Spoken

English English

4.6

574 Reviews

Write a Review

574 Reviews of Michael Grasso

January 26, 2023

Dealership Rating
Employee Rating

Mike’s customer service was outstanding and I will come again to your dealership! Looking for a new car soon! More

by tuff57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2023

Acura Of Pembroke Pines responded

We're so happy to hear this wonderful feedback and can't wait to share it with Mike! Thanks for visiting Acura of Pembroke Pines - we look forward to seeing you again next time!

January 25, 2023

Dealership Rating
Employee Rating

Labor costs is too much. Mostly labor charges cost more than the service. And waiting times. In all I like the service. More

by Viphine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

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Jan 26, 2023

Acura Of Pembroke Pines responded

Thank you for sharing this review. We appreciate the honest feedback and hope you won't hesitate to reach out the next time we can be of service. Thanks again.

January 23, 2023

Dealership Rating
Employee Rating

Great Great Great GreatGreat Great Great Great GreatGreat Great Great Great GreatGreat Great Great Great GreatGreat aaa More

by ALDENCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

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Jan 24, 2023

Acura Of Pembroke Pines responded

Thank you so much for your five-star rating! - Acura of Pembroke Pines

January 23, 2023

Dealership Rating
Employee Rating

Awesome service, my experience with this dealership has been flawless so far. Thank you so much! More

by JSPINKERTON84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2023

Acura Of Pembroke Pines responded

It makes us happy to read your review! We appreciate you coming to Acura of Pembroke Pines for your routine service visits! Thank you!

January 21, 2023

Dealership Rating
Employee Rating

Really bad customer service. They give you an appointment and make you wait 2 hours after your appointment time to see you. They make you pay when you buy your car for oil change More

by jaimejcasado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Oscar Olive IV

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Jan 23, 2023

Acura Of Pembroke Pines responded

Hi Jaime, We're disappointed that your experience wasn't up to our usual standards and we hope we can have a chance to regain your confidence in us. We want to resolve your concerns and encourage you to please get in touch with Service Department at (877) 468-9930. Thank you.

January 16, 2023

Dealership Rating
Employee Rating

My advisor Mike Grasso addressed our vehicle problem effectively and the work performed was very well done. Thank you More

by CARLOYDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 18, 2023

Acura Of Pembroke Pines responded

We're so glad Mike & the team were able to take care of your vehicle's issue! Thanks for trusting Acura of Pembroke Pines with your business. We hope we can be of service again in the future!

January 16, 2023

Dealership Rating
Employee Rating

People aren’t friendly. Too long of a wait. I have been there 3 times and every time need to go back cuz issues are not addressed the first time. More

by DELORIS7793
Workmanship
Service Time
Recommend Dealer
No
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January 09, 2023

Dealership Rating
Employee Rating

I have been 3 times and each service provider went above my expectation! Great service! More

by SingleyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2023

Acura Of Pembroke Pines responded

We're so glad our team continues to exceed your expectations! Thanks for your loyal business and we'll see you next time here at Acura of Pembroke Pines!

January 09, 2023

Dealership Rating
Employee Rating

I’ve been a customer for 15 years and Mike Duggan is the main reason I keep coming back More

by mikedvr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Duggan, Jean Louis

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Jan 10, 2023

Acura Of Pembroke Pines responded

Mike and our team appreciate your great five-star review and continued loyalty, Mike! We value you as a customer and look forward to seeing you at your next visit! Thank you! - Acura of Pembroke Pines

January 06, 2023

Dealership Rating
Employee Rating

Service was professional and efficient. The service manager was straightforward. He told me what was required. More

by ALBERT05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 09, 2023

Acura Of Pembroke Pines responded

Thanks for reviewing your recent visit here at Acura of Pembroke Pines! We hope we have the opportunity to serve you again in the future!

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