Michael Gross
Michael Gross at Joe Machens Capital City Ford

Michael Gross

Sales

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.9
79 Reviews

Where do I start...:) I've been in retail for over 35 years. Retired from my previous job and started with something fresh with new goals and being a greenhorn again after several decades takes a bit to get used too... I've had a life style change and have lost over 215lbs and still working towards my goal. I have 2 great young adults 1 who has started her career and the other is graduating MU this year to start his. And enjoying life!

Dealership Experience

1 yr, 11 mos

Languages Spoken

English English

4.9

79 Reviews

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79 Reviews of Michael Gross

March 14, 2026

Dealership Rating
Employee Rating

Keith made buying a new car easy and fun. He is very knowledgeable. The process was quick, we were out the door with a new car in no time. Thank you to Keith and the rest of the Joe Machen More

by lkirkweg
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 15, 2026

Joe Machens Capital City Ford responded

It’s wonderful that Keith made buying your Ford Bronco Sport fun and seamless. Congratulations on your new ride, and we’re delighted his expertise helped you drive off so swiftly. Thank you for sharing your experience.

March 14, 2026

Dealership Rating
Employee Rating

The people where helpful and friendly. got me in and in a timely manner. Answered my questions. More

by kdenny910
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

March 13, 2026

Dealership Rating
Employee Rating

Joe Machens Capital City Ford gave me a great price on my trade-in (which they sold me 3 years ago) so that my monthly payment on its replacement could fit into my meager budget. Many thanks to Mike Gross in More

by donovanl1949
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

Mar 13, 2026

Joe Machens Capital City Ford responded

We’re delighted Michael and Shane could secure a solid trade-in value and set up an affordable plan for your used Jeep Cherokee. Thank you for choosing us again. We look forward to supporting your needs moving forward.

March 11, 2026

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Employee Rating

All employees where helpful and did a good job answering all of my questions thanks More

by kdenny910
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 11, 2026

Joe Machens Capital City Ford responded

Thank you for your kind feedback. We’re glad our team could address all your questions during your new Ford purchase. Enjoy the road ahead, and let us know if we can help in the future.

March 07, 2026

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Employee Rating

Absolutely amazing guy to work with. Wouldn't go to anyone else there. Absolutely amazing guy to work with. Wouldn't go to anyone else there. He was honest, quick, and fun to work with. More

by MALCOLMHUTSON21
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

Mar 07, 2026

Joe Machens Capital City Ford responded

It’s great to hear Michael made your purchase of the used Chevrolet Silverado 1500 honest, efficient, and enjoyable. Thank you for choosing our team, and enjoy every mile in your Silverado.

March 05, 2026

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Employee Rating

I appreciated Mike Gross making it easy and quick as possible to buy my Lincoln Aviator. More

by djeahahn
Recommend Dealer
Yes
Mar 07, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

March 05, 2026

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We are happy with t b e truck we ended up getting but it was a long day process More

by brandyjackdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Connite

Mar 05, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your experience with your new Ford. We appreciate your patience throughout the lengthy day and are pleased you’re happy with the truck. Please let us know if we can do anything else for you.

February 28, 2026

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I have now purchased or helped purchase 5 cars from Joe Machens. This dealership makes the buying process easy and worry-free. Thank you. More

by courtney65084
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2026

Joe Machens Capital City Ford responded

It’s fantastic to support you on your fifth purchase and make acquiring your used Ford Flex straightforward. Douglas, Kevin, Christian, and Michael appreciate your continued trust. We look forward to assisting you with your next vehicle choice.

February 28, 2026

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Mike did a fantastic job getting my sister into her first car! It wasn’t easy and the process was longer than we all had planned. But everything still went smoothly and everyone was very nice about everythin More

by Selenac603
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2026

Joe Machens Capital City Ford responded

It’s great Michael and our team kept you informed and made everything run smoothly, even with the longer timeline. Congratulations on your sister’s first Ford. Thank you for sharing your experience.

February 27, 2026

Dealership Rating
Employee Rating

Michael was the best salesman I have ever dealt with! He was super nice, explained everything very well, was very patient when everything went wrong. Best service I have ever seen! Oh Doug was pretty gre More

by paisleycarpio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2026

Joe Machens Capital City Ford responded

We’re delighted Michael and Douglas delivered outstanding service during your used Nissan Rogue purchase. Your feedback means a lot and we look forward to assisting you again down the road.

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