"Regular maint. service on my ‘15 CR-V went predictably well"
I appreciate Mike Hall, Perfection Honda’s Service Manager (I believe that is his last name?), always being willing to confer with me whenever I come in and getting me initially set up to work with a relatively new service advisor so that I might continue to have Sebastien as my Service Technician. Eddy was my Service Advisor and handled my time in Perfection Honda’s Service Department with the professionalism and respectful courtesy that I have come to expect each time that I have needed to have regular service (or the much less frequent repairs or warranty work) performed on the many Hondas that I have owned dating back to the mid 1970s at a whole slew of different Honda dealerships in three states (California, New Mexico, and Colorado). I appreciate how well Eddy handled my A 1,2,3 service on my 2015 CR-V. I also appreciated the opportunity to briefly speak with Sebastien about the work done and ask questions about servicing options, considering what had already been recently done in the past several months. That kind of communication is very meaningful to me.
Other Employees Tagged:
Edmund (Eddy) Elvy, Service Advisor & Sebastian Deutsch, Service Tecnician
"HORRIBLE CUSTOMER SERVICES"
I DROPPED OFF MY VEHICLE FOR SOME MINOR ISSUES THAT I WAS HAVING. I DIDNT GET UP DATES FOR THREE WEEKS. WHEN I FINALLY GET A CALL THEY CALLED THE WRONG NUMBER. EVERYTIME I CALLED TO GET AN UPDATE ON MY VEHICLE I WOULD GET THR RUN AROUND THAT NO ONE WAS AVALIABLE. THEN THE RECEPTIONIST WOULD TELL ME SHE WOULD LEAVE A MESSAGE FOR SOMEONE TO CALL ME BACK.THAT NEVER HAPPENED. MOST IMPORTANTLY NOW THAT MY VEHICLE IS READY. COME TO FIND OUT. NONE OF THE ISSUES I WAS HAVING WERE FIXED. THEY SAID IT WAS NORMAL THAT MY VEHICLE MAKES THOSE NOISES. I ASKED IF ONE MINOR NOISE WAS FIXED. AGAIN NO ON ANSWERED. SO LETS SEE WHAT HAPPENS ONCE I GO IN THERE AND GET MY VEHICLE BACK. I HAVE BOUGHT 6 VEHICLES FROM THIS DEALERSHIP. BUT THEY WILL NEVER GET MY BUSINESS EVER AGAIN.