"Alex Clothier is definitely the best service advisor I..."
Alex Clothier is definitely the best service advisor I have had in many years. Mercedes-Benz of Annapolis is my go-to for great service.
"This dealership provides the best customer service and..."
This dealership provides the best customer service and works hard to make the process easy and seamless. Casey was responsive, proactive, helpful, and very professional.
"This is my second car from Mercedes-Benz of Annapolis..."
This is my second car from Mercedes-Benz of Annapolis within a year &usual they did not disappoint! Derek my salesperson again was very pleasant, knowledgeable and helpful. I think the whole management staff - Chris, Dean, Mike&Asher helped him find me my black&black GLB! ( on that note I'm enjoying the drive and getting great MPG!!) Allen once again was great getting me through the financial end and even made paying the bill fun! If you were looking for a luxury car at the best price you can find check out Mercedes-Benz of Annapolis and pull the trigger!
"I have purchased or leased vehicles in the past from this..."
- PK Happy Customer!
I have purchased or leased vehicles in the past from this dealership so I didn't hesitate to do it again this year. They seem to better themselves each time. Very friendly, professional, and eager to please. My sales consultant was a def 10 out of 10. I highly rec Mia Castle. She was a pleasure to work with and made my experience seemless and smooth Thx Mia
"From the time I walked in the door until the time I left..."
From the time I walked in the door until the time I left , I was treated as a valued customer .Andrew Gallagher was knowledgeable in recognizing my needs and was also extremely helpful in explaining options available to me .
"I recently traded an older Mercedes CLK. My sales person..."
I recently traded an older Mercedes CLK. My sales person Derek was very helpful in navigating thru this. I hate car shopping but he & other members of the staff made it a pleasant experience. This was my 2nd purchase@ this dealership so I was not surprised. Despite the issues my old car had, pre-owned mgr. Chris Eader & general mgr Mike Herron gave me a decent trade in allowance & going thru finance w/ Allen Belcher was actually fun! Derek was very thorough going over all the features of my new car, patiently answering all my questions & getting my phone paired! I plan to be in this car for a while but when I'm itching to buy again I will go to Mercedes-Benz of Annapolis once again
Best buying experience I've ever had. When I left not a single question was unanswered, all features and options were explained 100%. My 2nd Mercedes in 1 year and will not be my last.
"Outstanding Service -- Professionalism --Mercedes-Benz"
- Kurt Araujo
This dealership is ahead of the curve when it comes to taking care of its customers and knowing the product namely, Mercedes-Benz vehicles.
If you request information from Michael Herron, management or a sales associates, Casey Duffy, you will find that your experience is top flight. Dean Cunningham, the Mercedes-Benz of Annapolis, Sales Manager will coordinate with you and make certain that the features wanted in a custom ordered Mercedes will be accomplished. Communication is the key of course to any successful relationship and Dean Cunningham and his sales team, Casey Duffy, are a great team. Casey worked closely with our purchase of a 2020 E450 SW. Casey was instrumental in delivering the 2020 E450 SW to Williamsburg, Virginia. The Mercedes-Benz of Annapolis earned my repeat business. They treated me fairly with my trade-in of a 2017 E400 SW with 36,000 miles. Casey of course did many prefuntory items to get the 2020 E450 SW in advance and then also assisted with the removal of contacts, garage door keys and other digital items to make the transfer smooth. We especially liked that Casey texted his departure from Annapolis and even keep us abreast of his arrival time. Service, professionalism, contract claritity and purchase should result in 5 stars. Thank you gentlemen.
"Great dealership to do business with"
We have purchased 5 new vehicles over the last 6 years. The sales person, Andy Gallagher, has been a pleaseure to do business with. Cordial, knowledgeable and efficient. He is the reason we keep coming back to the dealership. The rest of the staff including the management are professional and very accomodating. I recommend this dealership to anyone looking for a new or used Mercedes-Benz. Cudos to you Andy! Job well done.
"Andy Gallagher was exceptionally patient in working out..."
Andy Gallagher was exceptionally patient in working out the terms to meet our budget. This is our 4th car we have leased with him and we work exceptionally well together.