Michael Kelley
Michael Kelley at Bourne's Auto Center
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Michael Kelley | Page 8

General Manager

Bourne's Auto Center

135 Belmont Street
South Easton, MA 02375

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4.9
178 Reviews

Michael started his career at Bourne's in September of 2003. He started as the point sales person as Bourne's expanded to the current location at Belmont Street. In his current role he manages all operations of Bourne Enterprises, Inc. He is a graduate of Assumption College in Worcester, MA. He has completed the Dale Carnegie Sales Advantage Training. In his free time he enjoys playing many different sports and spending time on Cape Cod with his Family. He currently resides in Easton, with his wife and two children, where he was born and raised.

Dealership Experience

20 yrs, 9 mos

Industry Experience

20 yrs, 9 mos

4.9

178 Reviews

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178 Reviews of Michael Kelley

July 04, 2017

Dealership Rating
Employee Rating

Awesome experience! Could not have been more pleased with my experience at Bourne's Auto Center. Highly recommended by friends and family and the team here did not disapp More

by mlou13
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado , Derrick Sobers

Jul 06, 2017

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. It was an absolute pleasure assisting you and we are thrilled we were able to earn your 5 star rating. Derrick, Carlos and myself appreciate your recognition and kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 29, 2017

Dealership Rating
Employee Rating

Great experience, highly recommend John Benner, Mike Kelley & Carlos Machado were excellent to work with, made the experience easy to purchase and provide confidence in the car(s) we pu More

by nissan 2x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carlos Machado, John Benner

Jun 30, 2017

Bourne's Auto Center responded

Thank you for your business(2x)!! It was a pleasure assisting you with the purchase of two vehicles and two trade in's! Your recommendation and referral is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 31, 2017

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Employee Rating

easy, friendly, and no pressure I have bought my last few cars through here and would not go anywhere else. I have told many people to go here, everyone I have dealt with is really More

by ames66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shawn Saunders , Scott Santos

Jun 03, 2017

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned 2015 Nissan Altima. It was a pleasure assisting you with your purchase. The experience you described is EXACTLY what every customer should expect when purchasing a vehicle at our family owned and operated dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 23, 2017

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Employee Rating

OK to BUY but DON'T trust the service or body shop I am so done with this place so after a 2-page letter to the general manager and owner, I will keep this short. Their service department are not to be More

by LJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mike Clark, Kenny Long

Jun 09, 2017

Bourne's Auto Center responded

I am sorry we were unable to live up to your expectations. Our body shop performs 100 major collision repairs per month with almost all of the insurance carriers in Massachusetts and have virtually no returns for quality. The "orange peel" you pointed out to us was evident throughout the whole car much of which had never been painted. Every car is expected to have some level of this even out of the factory. Keep in mind this vehicle was 4 years old and had 69k miles on it, so it would not be expected to be perfect. I reached out you personally after reading your letter, agreed to repaint your hood and reimbursed you for a repair performed at another dealership. We repainted your hood, free of charge and provided you with a replacement vehicle. When you picked up the car you were happy with the repair. Some two weeks later we received this review. I again reached out to you and totally you I would pay to have the vehicle repainted at a shop of your choice, I never heard back. Michael Kelley General Manager

February 18, 2017

Dealership Rating
Employee Rating

Great service, awesome car! Jose, Mike, Matt and Shaun were superb! This dealership has Always great customer service and inventory of cars they provide are top notch!!! Thank More

by Norbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shawn Saunders, Jose Garcia , Matthew Cygielnik

Feb 19, 2017

Bourne's Auto Center responded

Thanks Norbert! We appreciate your continued business and all the referral customers you have sent us! We are fortunate to have you as a loyal customer. If you need anything at all you know where to find us! Thanks Again, Michael Kelley General Manager

December 14, 2016

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Employee Rating

Thank you for turning a Negative into a Possitive Just Spent $12K (far beyond what we wanted but we loved the car and the sales team was amazing!) however after taking it home and having time to full More

by Cdrade2384
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kory Peterson , Mike Clark

Dec 21, 2016

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We are happy that we were able to assist with your concerns. We appreciate your business, your kind words and your 5 star review. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

September 23, 2016

Dealership Rating
Employee Rating

Easy in easy out No hassle easy in easy out won't buy a car anywhere else, went to buy a car at 3 pm and walked out of there with my new car by 4:30.... Very friendly More

by Njce1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Trevon Hubbard

Sep 23, 2016

Bourne's Auto Center responded

Thank you for your continued business! It is always a pleasure assisting you and your family. We are thrilled we were able to earn your 5 star review. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 19, 2016

Dealership Rating
Employee Rating

Car Buying Experience Scott Santos along with the staff at Bourne were a pleasure to deal with. This is the second car I purchased from Bourne and will buy from them again More

by Matt24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Santos

Jul 24, 2016

Bourne's Auto Center responded

Thank you for continuing to choose Bourne's Auto Center for your pre-owned vehicle needs! We are honored to have earned your continued business. We appreciate your amazingly kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

January 26, 2016

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Employee Rating

My second of many cars from Bourne's Auto This is my second car I bought from them. The prices are good, and I love the "No haggle policy". It eliminates all of the pressure that comes with More

by JHPGreene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Pair , Mike Clark

Jan 27, 2016

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for all of your automotive needs! It is a pleasure assisting you and we are honored to have you as a loyal customer. Our entire team appreciates your amazingly kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

January 21, 2016

Dealership Rating
Employee Rating

Above and beyond. After an exhaustive online vehicle search reviewing price-point data from several used car websites, value pricing consistently pointed me in the dire More

by Finsup03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andrew Gesner

Jan 21, 2016

Bourne's Auto Center responded

Thank you for you business and your 5 star review. We appreciate your kind words. It was a pleasure assisting you with your purchase and with your concerns after the purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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