Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 2

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

March 25, 2026

Dealership Rating
Employee Rating

Awesome service ! !! Great people, fast friendly service. Been servicing at Family since 2013. Big thanks to Jo Ana, Collin, Joe T, Matt, and the rest of the crew. Back More

by coolstuff91
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2026

Family Hyundai responded

Thank you for your continued trust since 2013. We’re thrilled that Colin, Tj, and the rest of the crew could deliver fast, friendly service on your Hyundai Tucson. We look forward to seeing you again in six months.

March 24, 2026

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Very knowledgeable, non pushy and captain, you advised of what's going on and very clean waiting area More

by ROBERT10355
Service Price Transparency
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Recommend Dealer
Yes
Mar 24, 2026

Family Hyundai responded

Thank you for sharing your experience with your Hyundai Santa Fe service. We’re glad you found our team helpful and not pushy while staying informed, and that the waiting area met your expectations. We’ll pass along your comments to the service crew.

March 14, 2026

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Service could’ve fixed the problem with my first visit. Only had the car 6 days. This should never have happened More

by minarik9134
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Recommend Dealer
No
Mar 21, 2026

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 13, 2026

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My Family Hyundai service advisor exceeded all my expectations, even recommended my vehicle future service needs. More

by Neil
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Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors

Mar 13, 2026

Family Hyundai responded

Thank you for sharing your experience with our Hyundai service team. We’re glad our advisor went above and beyond and provided clear guidance on your Santa Fe Sport’s future maintenance. We appreciate your trust and look forward to assisting you again.

February 28, 2026

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Employee Rating

VERY PROFESSIONAL, YET VERY FRIENDLY. A GREAT SUPPORT STAFF. CAN'T REMEMBER THE NAME OF THE PERSON WHO EXPLAINED MY CAR NEEDS AND SET AN APPOINTMENT FOR ME. More

by OZ59MAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 28, 2026

Family Hyundai responded

It’s wonderful to know our team provided professional and friendly support during your Tucson Hybrid service. We’re glad the staff took the time to explain your vehicle’s needs and schedule your appointment. Thank you for trusting us with your Hyundai.

February 13, 2026

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Always a great place to drop off my Hyundai for its maintenance. I do always make an appointment and I am always greeted right away, and Colin was very professional and efficient and verifying all my i More

by shirleyroskos
Service Price Transparency
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Recommend Dealer
Yes
Feb 13, 2026

Family Hyundai responded

It’s great to hear that your Hyundai Kona service appointments have been so convenient. Colin is happy to have welcomed you promptly and kept you updated throughout the process. We’re glad the estimated timeframe matched reality and that you could use the hour and a half to get paperwork done on your computer.

January 29, 2026

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Everything was excellent. The service rep Ken was very respectful of my time and ensured the vehicle would be finished in the time frame stated. More

by scottlupo67
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Ken

Jan 29, 2026

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 26, 2026

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Great job and Great Service friendly people and great customer service wating area clean and nice quick service and quality service to More

by LGLAUdaNT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Jan 26, 2026

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 21, 2026

Dealership Rating
Employee Rating

From the first time I called to the finish of the repair, the service at Family Hyundai in Tinley Park was professional, courteous ans helpful. 100% satisfaction. More

by macdonald.rita
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Recommend Dealer
Yes
Jan 21, 2026

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 19, 2026

Dealership Rating
Employee Rating

Customer service was good. There was tail light out on my car that was not mentioned to me although they said they had inspected the car. More

by mrbstevenson
Service Price Transparency
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Recommend Dealer
Yes
Jan 20, 2026

Family Hyundai responded

Mr. Steven, Thank you for your business and this review. If there is anything we can do to turn this around for you, please let us know.

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