Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 3

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
732 Reviews
4.4

732 Reviews

Write a Review

732 Reviews of Michael Kratschmer

February 21, 2024

Dealership Rating
Employee Rating

The week time is typically not too bad, however, this time was a little bit longer than anticipated. While it’s being serviced, I just go on the waiting area and Work until they are done. More

by pwidule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Family Hyundai responded

We are very happy that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 17, 2024

Dealership Rating
Employee Rating

Maurice did a great in assisting me to find the used 2021 Hyundai Elantra I was looking for that fell within my budget. Family Hyundai also did a great job in that they went over the vehicle to make sure a More

by Eugene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maurice Branch

Feb 18, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai, Eugene! Please let us know if we can be of any more assistance!

February 13, 2024

Dealership Rating
Employee Rating

They get the job done. Definitely made them the one's to get your car right More

by ANTMAN762006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 08, 2024

Dealership Rating
Employee Rating

I was not notified in advance that a 3. 5% fee is added to credit card payments. They sent me at least 3 emails reminding me of my service appointment and should have added a note about the More

by JMM
Recommend Dealer
No
Feb 11, 2024

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2024

Dealership Rating
Employee Rating

Family is exactly that. Family Hyundai treats you like family. They take care of you and your vehicle. I purchased 3 cars from them. Service attendants are above and beyond More

by DIANARAPNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt , Ken from service

Feb 02, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 30, 2024

Dealership Rating
Employee Rating

I got super fast and friendly service! Never had a bad interaction at Family Hyundai! More

by ACIELITOC2395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2024

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 23, 2024

Dealership Rating
Employee Rating

The length of time to make an appt is excessive. It takes several messages to get a call back. You can’t make any appointments online. The staff there is nice though, once you finally get in for More

by KRISTIEMOSS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 19, 2024

Dealership Rating
Employee Rating

Very good servic and very nice workers fast servic fast time to get my finished More

by JROCH1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 18, 2024

Dealership Rating
Employee Rating

Great Service! Staff is extremely professional and courteous. My car was returned cleaned. I appreciate the service More

by ZWHITTLERMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

January 18, 2024

Dealership Rating
Employee Rating

My Car Was On The Lot From July to End of December . Minimum Communication And Updates More

by KORSHEWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 22, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dealership Inventory (382 Vehicles)

used 2022 Hyundai Kona car, priced at $19,862
2022 Hyundai Kona
used
Teal Isle exterior
CVT
Front-wheel Drive
used 2024 Nissan Versa car, priced at $20,877
2024 Nissan Versa
used
Gray Sky Pearl exterior
CVT
Front-wheel Drive
used 2021 Chevrolet Silverado 1500 car, priced at $33,842
2021 Chevrolet Silverado 1500
used
Black exterior
Automatic
Four-wheel Drive
used 2020 Ford Edge car, priced at $19,955
2020 Ford Edge
used
Red exterior
Automatic
All-wheel Drive
used 2020 Hyundai Santa Fe car, priced at $24,910
2020 Hyundai Santa Fe
used
Twilight Black exterior
Automatic
All-wheel Drive
used 2021 Chevrolet Equinox car, priced at $21,794
2021 Chevrolet Equinox
used
Mosaic Black Metallic exterior
Automatic
All-wheel Drive