Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 22

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

February 21, 2024

Dealership Rating
Employee Rating

The week time is typically not too bad, however, this time was a little bit longer than anticipated. While it’s being serviced, I just go on the waiting area and Work until they are done. More

by pwidule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Family Hyundai responded

We are very happy that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2024

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The salesman was not pushy. He let me make the choice and decision regarding my trade up. More

by SMITHROLISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Family Hyundai responded

Rolisha, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 17, 2024

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Employee Rating

Maurice did a great in assisting me to find the used 2021 Hyundai Elantra I was looking for that fell within my budget. Family Hyundai also did a great job in that they went over the vehicle to make sure a More

by Eugene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maurice Branch

Feb 18, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai, Eugene! Please let us know if we can be of any more assistance!

February 13, 2024

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They get the job done. Definitely made them the one's to get your car right More

by ANTMAN762006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 08, 2024

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Employee Rating

I was not notified in advance that a 3. 5% fee is added to credit card payments. They sent me at least 3 emails reminding me of my service appointment and should have added a note about the More

by JMM
Recommend Dealer
No
Feb 11, 2024

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2024

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Employee Rating

Family is exactly that. Family Hyundai treats you like family. They take care of you and your vehicle. I purchased 3 cars from them. Service attendants are above and beyond More

by DIANARAPNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt , Ken from service

Feb 02, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

January 30, 2024

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Employee Rating

I got super fast and friendly service! Never had a bad interaction at Family Hyundai! More

by ACIELITOC2395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2024

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

January 23, 2024

Dealership Rating
Employee Rating

The length of time to make an appt is excessive. It takes several messages to get a call back. You can’t make any appointments online. The staff there is nice though, once you finally get in for More

by KRISTIEMOSS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 26, 2024

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 19, 2024

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Employee Rating

Very good servic and very nice workers fast servic fast time to get my finished More

by JROCH1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Scott Lupo , Bob Ross

Jan 21, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

January 18, 2024

Dealership Rating
Employee Rating

Great Service! Staff is extremely professional and courteous. My car was returned cleaned. I appreciate the service More

by ZWHITTLERMARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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