Terrible terrible, I went in for an oil change and my
rear right tire going low every few months. The tech convinced me in getting the 30k service. Which was 500 dollars. I then also told them my Android
rear right tire going low every few months. The tech convinced me in getting the 30k service. Which was 500 dollars. I then also told them my Android Auto is not connecting. They claimed there's nothing wrong with my connection, was I using an "Android Cable" to connect. I replied I've used an Amazon,Anker, Samsung, and off brand cable none of them connect . The cables work in my Audi somehow. Terrible terrible they can't fix my android auto problem. It's awesome how they sold me on a 7 year warranty tech stuff for my Tucson. Maybe i should take it to another Hyundai dealer they might be competent to fix my issue. I just have a broken Tucson super awesome on my end!!!
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by YeyitoRN
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2023 -
Family Hyundai responded
Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Took them way to long to fix my car poor with their
communication and they wanted to do more than what I asked them to on my vehicle
communication and they wanted to do more than what I asked them to on my vehicle
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by CALHOUN4200
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2023 -
Family Hyundai responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Back the second time for the same problem.
The service manager new I had a medical procedure that day, so he got me a loaner
The service manager new I had a medical procedure that day, so he got me a loaner
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by BOB6063
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Majors
, The new potter Mike
Mar 04, 2023 -
Family Hyundai responded
Thank you, Bob. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Dealership has a very incompetent service manager who is
very combative to the point of threatening poor service. Do not have service work done here if you value your safety. Also, general manager does not
very combative to the point of threatening poor service. Do not have service work done here if you value your safety. Also, general manager does not respond to complaints.
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by kmc7578
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2023 -
Family Hyundai responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
The service center was able to squeeze me in and fix my
tail light when I showed up with no appointment and a baby
tail light when I showed up with no appointment and a baby
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by kateygleich
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
They got me in and out in a timely manner.
I did not have an appointment
I did not have an appointment
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by MAPERRY5
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2023 -
Family Hyundai responded
Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
Mike in service was great!
Very kind and professional! Thank you again for your help!
Very kind and professional! Thank you again for your help!
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by jordil2
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2023 -
Family Hyundai responded
Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.
My car showing engine light after recall.
My engine in warranty still they refused to service it. Spend 2 hours and waste my time. If they are still ready to service it I want to do it.
My engine in warranty still they refused to service it. Spend 2 hours and waste my time. If they are still ready to service it I want to do it.
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by ajayparekh
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2023 -
Family Hyundai responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.
This is a very pleasant establishment in Tinley Park.
They always complete my services in a timely manner for me.
They always complete my services in a timely manner for me.
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by gotblackllc
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2023 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
O thought they were great.
And courteous . No problems. I’ll take my Santa Cruz there
And courteous . No problems. I’ll take my Santa Cruz there
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by Dfanciullacci2112
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2023 -
Family Hyundai responded
Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!