Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 41

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
924 Reviews
4.4

924 Reviews

Write a Review

924 Reviews of Michael Kratschmer

February 22, 2023

Dealership Rating
Employee Rating

Great service and always welcoming with a smile. Thank you for getting my car done in a reasonable amount of time. More

by wior51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

Feb 23, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 21, 2023

Dealership Rating
Employee Rating

Again , great service. Courtesy, professionalism, concern for my car issues. I plan to continue with your service with my car. More

by Joe Gordon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Majors

Feb 22, 2023

Family Hyundai responded

Thank you for your business and this review, Joe. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 20, 2023

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Employee Rating

Awesome service department very good peopleto take your car to get service. Professional in all aspects More

by TRFCHASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 21, 2023

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

February 20, 2023

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I didn't find the staff very friendly. water unavailable unless you were able to hunt down a salesman. My car was given a wash but not dried so then it just dried dirtier than when I arr More

by BB1266
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Austin Osabuohien

Feb 24, 2023

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 20, 2023

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Employee Rating

Great condition for the company and the other departments good service all around excellent customer service More

by derrick.olive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Derrick. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 20, 2023

Dealership Rating
Employee Rating

My vehicle is new the second vehicle I buy from Hyundai and my new vehicle had a oil leak and the fact that I had to bring it back several times for the problem just don’t sit well with me More

by JAYYSKIDZ99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 24, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 18, 2023

Dealership Rating
Employee Rating

Employee was knowledgeable and efficient. Also friendly. Work was done quicker than expected. I was very satisfied with my visit to the service department. More

by plynch60620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 19, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 18, 2023

Dealership Rating
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My service worker was so nice and professional. I appreciate his help and knowledge while working on my car. More

by Dinahjsmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Kratschmer

Feb 22, 2023

Family Hyundai responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

February 17, 2023

Dealership Rating
Employee Rating

They are Extremely Courteous and Professional Dealership that places a Priority on Quality Work but Customer Satisfaction as well 😎 More

by MONSON_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 19, 2023

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 15, 2023

Dealership Rating
Employee Rating

It clean even with the contraction going. Every one talk to you nicely take time and listen to you. More

by IMOGENELITTLEPAGE0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Eric Kratschmer, Joe Panici, Tom Salin

Feb 15, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

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