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923 Reviews of Michael Kratschmer
June 06, 2022
Colin is an amazing service advisor! From the start he had greeted me nicely and professionally! He made sure to hear all of the issues and concerns I had about my vehicle! He kept me in From the start he had greeted me nicely and professionally! He made sure to hear all of the issues and concerns I had about my vehicle! He kept me informed and up to date with what’s going on with vehicle! When I can to pick up my vehicle I had received in a brand new condition, clean and safe to drive! 10/10 would recommend this dealership and Colin as a service advisor to my friends and family! More
by Bobaidi
Other Employees Tagged: Colin Simmons, TJ Schmitt , Bob Ross
June 04, 2022
Fast and efficient. Had a recall was able to get that taken care of right away. Had a recall was able to get that taken care of right away. More
by jaznic1981
Verified CustomerOther Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
June 03, 2022
Nice people who work there but it takes a long time to get a service appointment. get a service appointment. More
by ei1een.mce1
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
June 02, 2022
Service department was full could not make an appointment but I was willing to drop off car overnight. My brakes were bad. The got to job done same day. but I was willing to drop off car overnight. My brakes were bad. The got to job done same day. More
by MARVELMOM
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
June 01, 2022
Excellent service, convenient knowledgeable. I am always notified of appointments and services in need of. I am always notified of appointments and services in need of. More
by CINLAP4
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
May 28, 2022
Excelllan service the shuttle driver Frank is awesome guy I have been this dealer for 25! Years I have been this dealer for 25! Years More
by nshakir13
Other Employees Tagged: Graham Watson, Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Sonata Bartkus, Eric Kratschmer, Joe Panici, Tom Salin
May 28, 2022
Great service and overall experience I had a loaner and the ease of dropoff was excellent the ease of dropoff was excellent More
by EQUITESUP2003
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Graham watson
May 27, 2022
Service manager rude and condescending, I had appt for recall but there was another recall I wasn’t aware of. He basically blamed me for hole in frame because I didn’t come to his shop for oil changes, To recall but there was another recall I wasn’t aware of. He basically blamed me for hole in frame because I didn’t come to his shop for oil changes, Told me car was trashed and to park it when I got home. Told me to call Hyundai and if they offered a buy back to take it. Also told me he had a year backlog and once he had opening it would take 2 months to fix. Then he told service rep to give me my keys. I have always owned Hyundai vehicles and currently own 2. I took my car to certified mechanic who does all my oil changes and he was able to fix problem same day. I will never deal with Family Hyundai again and neither will my family and friends. More
by ANNREIDL34
May 27, 2022
Terrible customer service. . i( female) have been talked to you extremly in a condensending way as soon as i let my boyfriend handle the situation ,the condensending manner stop . i( female) have been talked to you extremly in a condensending way as soon as i let my boyfriend handle the situation ,the condensending manner stopped and was really polite.i came in with a new car (6month old),that had some issue with the battery.i was told by Mike that it can be normal that the battery dies after 2,5 days standing, which i didnt agree with at all.. More
by Nikita
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