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923 Reviews of Michael Kratschmer
May 27, 2022
Very efficient, very honest, very helpful. The service department representatives have always been a pleasure to deal with. As long as they continue to be as honest, timely, friendly, and know The service department representatives have always been a pleasure to deal with. As long as they continue to be as honest, timely, friendly, and knowledgeable, my family will continue to buy Hyundai’s and use the service department! More
by tagrady1029
Verified CustomerOther Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
May 26, 2022
They try to fix the suv but they are so busy that it takes many hours they need more help and more pay why not give them better pay to keep these great workers takes many hours they need more help and more pay why not give them better pay to keep these great workers More
by DENO677
Other Employees Tagged: Colin Simmons, Ricky Gushi, TJ Schmitt, Mike Majors, Scott Lupo , Sonata Bartkus, Eric Kratschmer, Joe Panici, Tom Salin
May 25, 2022
They are an awesome team. Very friendly and the service is great. Would highly recommend to everyone. Very friendly and the service is great. Would highly recommend to everyone. More
by Bachnich98
Other Employees Tagged: Graham Watson, Colin Simmons, TJ Schmitt, Toni Ivanovic, Mike Majors , Eric Kratschmer, Bob Ross, Tom Salin
May 25, 2022
They were very informative about what was going on with the car. They were very nice the car. They were very nice More
by Mmcgrath1679
Other Employees Tagged: TJ Schmitt, Mike Majors , Eric Kratschmer, Joe Panici, Courtney
May 24, 2022
Takes our vehicle via drop box and called early next morning every time. Called us to explain service tasks and clarify cost. So far so good. morning every time. Called us to explain service tasks and clarify cost. So far so good. More
by aznir
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
May 19, 2022
Oil Change was completed timely and accurately including courtesy vehicle inspection of tires, battery, brakes, and fluids. courtesy vehicle inspection of tires, battery, brakes, and fluids. More
by anointedanez27
Other Employees Tagged: Colin Simmons, Al Pellizzeri , Tom Salin
May 17, 2022
The best dealership I have ever dealt with ur service department and sales people are awesome Jason is the best I will never leave this dealership I am a loyal customer department and sales people are awesome Jason is the best I will never leave this dealership I am a loyal customer More
by LIETZCLL1
Other Employees Tagged: Graham Watson, Mayweather Shorter, Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Eric Kratschmer, Bob Ross, Tom Salin
May 14, 2022
Came in for oil change, I didn't make an appointment so I was prepared to wait in hopes my vehicle was able to get serviced which is included in my purchase contract. I was told there were a few no shows so was prepared to wait in hopes my vehicle was able to get serviced which is included in my purchase contract. I was told there were a few no shows so they were able to complete oil change rather quickly. I thanked the service advisor and went to my vehicle and noticed all my settings were messed up the clock was all wrong driving setting all changed nothing was the same as it was when I pulled into service bay and handed keys to service advisor. I went back in to question as to why all my settings were off and was told "we didn't do it we just did an oil change maybe it's electrical we can just reset your clock. I explained that I can change my clock back I just wanted an explanation for my understanding why all my setting were off after a simple oil change took place. The service advisor was rather short and rude and told me to talk to the service manager . I walked back in to service bay area asked to speak with service manager explained the situation to him and he said the same " we didn't do anything" I again explained I wasn't accusing anyone of anything I just wanted understanding as to how all my settings could change. Service manager ask me where I purchased the vehicle I stated I don't see what that has to do anything mind you this was my 3rd service at Family this was the only place I take my vehicle to for service. Service manager than was extremely rude and unprofessional and told me not to bring my vehicle there again take it to where I purchased it and walked away. I asked him for his name and he stated " I'll give you my card" as he did. I than went to the billing area and requested to speak with service manager boss and was told he was not in at the moment, I left my information and requested for him to contact me. It has been a few days now and I have not had the opportunity to speak with him. I am very disappointed the the treatment I received, my daughter is currently in the market for purchasing a vehicle however based on the treatment I received she most definitely will not be purchasing a vehicle from Family Hyundai. I have also spoken to numerous associates about this matter and the highly unprofessional and down right disrespectful treatment I received, they too have decided to exclude Family Hyundai for future car purchase. Highly disappointed consumer More
by alesinski80
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