Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 67

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

March 30, 2022

Dealership Rating
Employee Rating

Great staff and Service. I've owned Hyundai autos for over 25 years. Great car. More

by Same
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 31, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 30, 2022

Dealership Rating
Employee Rating

Service is top notch. The car always gets back to me washed. The waiting area is clean. More

by BDOWENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Mar 31, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 30, 2022

Dealership Rating
Employee Rating

Everyone was polite and very helpful and understanding. If I asked a question to answer that properly where I would understand it. More

by ANDREA-MORRISSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin, Brian

Mar 31, 2022

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 30, 2022

Dealership Rating
Employee Rating

The service is excellent. They really focus on the issues that you maybe having with your car. More

by criekiaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 31, 2022

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2022

Dealership Rating
Employee Rating

Excellent service . Staff comes around uh nd and will talk to you as well . Service time could be a little faster but still great service More

by SILLYME0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 28, 2022

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

March 27, 2022

Dealership Rating
Employee Rating

the issues I had with my car was not addressed Because I use the blue link More

by sarita.burden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Apr 13, 2022

Family Hyundai responded

Thank you for bringing this to our attention, Sarita, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 23, 2022

Dealership Rating
Employee Rating

It’s always a pleasure to have my car service everyone is so nice and the service is great More

by ANNETTEYBARBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Family Hyundai responded

Annette, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

March 23, 2022

Dealership Rating
Employee Rating

Excellent job. Extremely detailed professionals who took the time to explain concerns and identify areas corrected. More

by DMACST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

Mar 23, 2022

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 22, 2022

Dealership Rating
Employee Rating

Excellent job and great staff. Glad I come here. Thanks Family Hyundai for your service. More

by free2choosegood
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 23, 2022

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 22, 2022

Dealership Rating
Employee Rating

Fast, polite, and honest. Would recommend to friends and family. Current wait list for getting your vehicle serviced is 30 days, so be sure to schedule appointment well ahead More

by Ferlaylajr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 23, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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