Dealer Reviews
Cars for Sale
Dealer Log In
923 Reviews of Michael Kratschmer
Verified Customer
March 21, 2022
They are extremely kind and thoughtful. Also, they are thorough and willing to explain things patiently despite their busy schedules. I always leave pleased with their work. Also, they are thorough and willing to explain things patiently despite their busy schedules. I always leave pleased with their work. More
by moore.crystal400
Other Employees Tagged: Colin Simmons , Octavien Johnson
March 20, 2022
Despite their advertising of providing "Expert Service," Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they ca Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they cause a vehicle owner undue delay in correcting the problem. In my case, I did not have my vehicle (a 2019 Ionic Blue Hybrid) for FOUR MONTHS. After being strung along for weeks waiting for parts, the repair would not correct the problem and then they would move on to another "guess" that required additional parts with long lead times. Two months in, they called to tell me that the vehicle was repaired, but several "EV Warning - Turn off engine" lights came on immediately. After 3 hours of waiting for them to hook it up to an OBDC computer, I asked how they thought the car was repaired. They did not have an answer. There were 4 separate diagnoses made before they called in a Field Technician to troubleshoot it in month 3.5. The other issue is that Hyundai US does not have any transmission replacement parts within the United States - not great during issues with a supply chain. My experience with Tom Salin was frustrating. He was quick to blame corporate for the issues, and was minimally attentive in providing me with updates and coordinating extensions with their rental car companies. Tom, I get you are busy, but you could have done better in your level of customer service. We wrote a letter to the General Manager, Graham Watson, and that letter unsurprisingly went unaddressed. Corporate Customer Service is just as bad in their response. I've had to initiate these conversations every single step of the way with this organization. Frankly, this should be an embarrassment to all those within the company (both Dealer and Corporate) who think that they maintain high levels of customer service. It wasn't even passable for the bare minimum. Tom understood that I was reasonable and patient throughout the whole experience. However, I do not appreciate the lack of communication experienced every level. We are glad to be done with this ordeal and we hope to not have any further issues, but we will give pause before we purchase another Hyundai in the future and firmly cannot endorse Family Hyundai as a capable Service Department for the Electric Vehicles they sell. More
by jcullen714
Other Employees Tagged: Graham Watson, Colin Simmons , Eric Kratschmer, Tom Salin
March 19, 2022
Mike in service took good care of me and explained what they were going to do and that I needed to bring back my car after driving 1000 miles in order to diagnose problem. they were going to do and that I needed to bring back my car after driving 1000 miles in order to diagnose problem. More
by Rollster
Other Employees Tagged: Mike Majors
March 17, 2022
I love Family Hyundai, they treat you like family and tend to all your needs tend to all your needs More
by WADEJBEACHEM
Other Employees Tagged: Ricky Gushi, Mike Majors
March 17, 2022
Severe department was very professional job was done fast no leeks on my drive way 😎 no leeks on my drive way 😎 More
by spolar67
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
March 16, 2022
I will never step foot in this dealership again. I have never encountered such unprofessionalism and downright dishonesty in an establishment. Michael and Matt were the two men who provided terrible I have never encountered such unprofessionalism and downright dishonesty in an establishment. Michael and Matt were the two men who provided terrible customer service. They both lied and I do not feel safe in the vehicle after they said there was nothing wrong with my car. I will be taking it to another dealership to check because the car wouldn’t go above 30, lurched 3 times and the check engine light came on. I have 3 children and will not let them get into the car because I am afraid that it is unsafe. I told Matt the first day I was going to have to get a rental car and asked how long I needed to rent it for. He said “A day or two.” They had my car EIGHT DAYS then said there was nothing wrong with it and stuck me with over a thousand dollar rental bill. I was told on a Thursday that my car was going on the rack and I would be contacted within an hour. He never called back and had the car 5 more days after that. I called everyday to check on the car and tell them I had a rental car. No one called me one single time. I honestly feel that they kept the car longer and didn’t find anything wrong with it just to stick me with a high rental bill. More
by mushroom
Other Employees Tagged: Mike Majors , Manager “Matt” - 1 star (0 if I could give it)
Dealership Inventory (369 Vehicles)
