Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 66

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

April 07, 2022

Dealership Rating
Employee Rating

This is my 2nd vehicle of purchase at this Dealership. Very professional Personnel. Always satisfied. More

by DESIGNERCHICKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Apr 08, 2022

Family Hyundai responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

Apr 08, 2022

DESIGNERCHICKIE responded

Id never go anywhere else

April 06, 2022

Dealership Rating
Employee Rating

Customer service was Great even without having a schedule appointment with you guys....Thanks Family Hyundai More

by TONDALAYGRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors, Scott Lupo , Eric Kratschmer, Joe Panici, Tom Salin

Apr 07, 2022

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 06, 2022

Dealership Rating
Employee Rating

Tom and Michael in service were very helpful in getting my vehicle serviced. They are great to deal with More

by tombaldwin13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Salin

Apr 07, 2022

Family Hyundai responded

Tom, Thank you so much for your excellent review! We are so glad that Tom and Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 04, 2022

Dealership Rating
Employee Rating

I other than the credit card machine not working, it was a very smooth visit More

by kvalentino20110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Michael and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 02, 2022

Dealership Rating
Employee Rating

Always have been taken care of at Family Hyundai, nice service people getting the job done. More

by Garyyaccino
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Apr 03, 2022

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 01, 2022

Dealership Rating
Employee Rating

This dealership has excellent customer service. From the service center to the cashier displays a great experience. More

by kimwashington828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Apr 02, 2022

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

April 01, 2022

Dealership Rating
Employee Rating

This is a great dealership! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! More

by Blakenemec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Carlos Alcantar , Eric Kratschmer, Joe Panici

Apr 02, 2022

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Carlos here at Family Hyundai.

April 01, 2022

Dealership Rating
Employee Rating

I've been dealing with my android auto not connecting to my phone for the past year. I've gone several times to Family Hyundai they said it must be the wrong cable I'm using. I've used 5 different cables. I More

by YeyitoRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Apr 18, 2022

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Apr 18, 2022

YeyitoRN responded

The service personnel is terrible they arent friendly. They just go well "We're busy let's me ask if they can check your car out" it's quite annoying they always say that. I've scheduled my check up all the time. Then they blame blue link / Hyundai for scheduling my appointment. Can we please fix their attitude please. It's very unwelcoming. I am seriously thinking about upgrading to a 2023 Hyundai vehicle but I'll go to some other dealer because the service has been terrible not welcoming.

March 31, 2022

Dealership Rating
Employee Rating

Quick and knowledgeable in the service center. Tj is the best of all time or the GOAT More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt

Apr 01, 2022

Family Hyundai responded

Tom, Thank you! TJ and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 31, 2022

Dealership Rating
Employee Rating

Great service ! The timing was exact , all the employees were courteous and friendly . Nice facilities! More

by johnsabeysr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2022

Family Hyundai responded

John, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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