Michael Kratschmer | Page 75

My wife brought in a car which the dealer did work on. Front tie rods. After the work, the front two tires had the lug nuts cross threaded. I am a Union worker for local 134. I have had many items cross t Front tie rods. After the work, the front two tires had the lug nuts cross threaded. I am a Union worker for local 134. I have had many items cross threaded before an know what it’s like to take apart a bolt that’s been cross threaded. Upon getting work done and trying to take the front wheels off, the lugs would not break and when they did the one lug broke off. After two hours of fighting, Mike evaluated the situation and decided he would do us a “favor” and replace the one cross threaded wheel stud even though the front 8 where all cross threaded. They said they would “eat the cost” but would not do “any other favors” which I find odd since my electric company only eats the cost on items that’s the company in fact messed up. He threw the paper work at my wife and said this was the last favor he would do. They tried everything they could to blame another shop even though they are the only ones who have ever serviced our vehicle, and took the tires on and off. They did in fact provide a detailed history report which they said specifies that the wheels where NOT taken off. The report was printed for me and NO WHERE in it does it say wether the wheels where taken off or not. VERY POOR CUSTOMER SERVICE. I would never treat a client the way I or my wife was treated in this place and I work with clients for big company’s everyday. If I spoke or treated them with such attitude, I would no longer have a job. We have owned the car since 2012. We get oil chances and that’s all. We have not had any other problems with the vehicle. I am very surprised with how very unprofessional especially, for worker who are union. Very bad representation of family Hyundai and I would never go back which is sad because the car itself had no issues. We will be filing a report with the BBB More

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Everyone is very helpful and respectful there. Very good assistance and time management as well. assistance and time management as well. More

by souchetamanda Verified Customer Verified Customer

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In spite of a major back-up because of a Strike elsewhere, they still provide great service! elsewhere, they still provide great service! More

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Dropped my car off early and it was done in less that 2 hours. Always friendly. hours. Always friendly. More

by jessieleyva50 Verified Customer Verified Customer

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Thank you Family Hyundai I've been a Hyundai owner for over 10 years I've bought my first brand new Santa Fe back in 2012 and I've been a Loyal customer ever since. I want to Give a special shot out to th over 10 years I've bought my first brand new Santa Fe back in 2012 and I've been a Loyal customer ever since. I want to Give a special shot out to the entire Service Department.....Matt. Mike. Tom. Collin. Eric. And The Service Manager Mike Thank you once again for always making me feel welcome and appreciated 😊 More

by charleeb68 Verified Customer Verified Customer

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Vehicle finished before expected time which was wonderful! Friendly staff all of the time there. wonderful! Friendly staff all of the time there. More

by cspain1971 Verified Customer Verified Customer

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Pleasantly surprised by the quick, clean and professional work they did on our recall. Typically recalls and dealing with services at other dealerships is a difficult task, not at this dealership. work they did on our recall. Typically recalls and dealing with services at other dealerships is a difficult task, not at this dealership. More

by JoeSanchez Verified Customer Verified Customer

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I was provided Prompt service along with friendly staff. They have given me a ride to work too. They have given me a ride to work too. More

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Great service as is always the case, no different here. Fast check in made appointment 2 months ago and my battery was replaced in less than 45 minutes. I've never had a problem with the service department Fast check in made appointment 2 months ago and my battery was replaced in less than 45 minutes. I've never had a problem with the service department, or any other department. More

by WMTANNEHILL Verified Customer Verified Customer

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everyone was very friendly when we arrived. They took are car right away and called us when it was ready for pick-up. They gave us our oil change, and totally wowed us in a great way by cleaning the inside o car right away and called us when it was ready for pick-up. They gave us our oil change, and totally wowed us in a great way by cleaning the inside of our car and outside of car. With service like this we will continue patronizing family Hyundai for car maintenance as well as future car purchases. I wish I knew everyones name that helped this visit please give them 5 stars. More

by DEBELLA3 Verified Customer Verified Customer

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