Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 83

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
923 Reviews
4.4

923 Reviews

Write a Review

923 Reviews of Michael Kratschmer

February 25, 2021

Dealership Rating
Employee Rating

Adam has sold me 2 cars now, both processes have been extremely smooth and worthwhile! I will happily be returning to Family Hyundai any time I'm in the market for a vehicle. More

by cmcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Al Pellizzeri, Jason Lechowicz , Joe Panici

Feb 26, 2021

Family Hyundai responded

Congratulations on your new vehicle! We are so glad that Adam had the opportunity to work with you, and that he and the team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

February 25, 2021

Dealership Rating
Employee Rating

The appointment scheduling was great. They took me at my appointed time in a timely manner. They promised me the vehicle at the correct time More

by KJWOLNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 25, 2021

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Sep 02, 2021

KJWOLNIAK responded

Family Hyundia was great

February 25, 2021

Dealership Rating
Employee Rating

Mike was extremely professional and I greatly appreciate all the work they did to make sure I was happy with my service. They really went above and beyond to ensure I was happy. Thank you More

by JACKIE030497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2021

Family Hyundai responded

Thank you for your very kind review, Jackie! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Feb 25, 2021

Family Hyundai responded

Thank you, Jackie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 24, 2021

Dealership Rating
Employee Rating

Hyundai shouldn't wait until after a customer brings a car in to be informed that there's at least 100 cars ahead of them. Especially when the car isn't driveable and has to be towed in. Hyundai should i More

by Adeyemo
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, Mike Majors

Mar 13, 2021

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 23, 2021

Dealership Rating
Employee Rating

The entire staff is very respectful of all customers. I feel confident that my needs will be met when at Family Hyundai. Great service and efficiency. More

by mabobich10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2021

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 21, 2021

Dealership Rating
Employee Rating

As always, the service was great, the wait time was minimal, and the person who was in contact with me was extremely helpful and courteous and considerate. More

by HEATHERLLLANES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2021

Family Hyundai responded

Heather, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 07, 2021

Dealership Rating
Employee Rating

Had a problem with my brand new vehicle but the staff there took good care of the vehicle and got it all fixed...took a little longer than I expected but technically wasn't their fault. I appreciated the More

by ANEWJOY14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Al Pellizzeri

Feb 07, 2021

Family Hyundai responded

It's great to hear that we were able to help you out and resolve the issue to your satisfaction. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai, we look forward to seeing you again!

February 05, 2021

Dealership Rating
Employee Rating

Called and made an appointment for the recall and added a tire rotation. Get there for my appointment only to be told the parts for the recall aren't in. My question is, why wasn't I informed when I made t More

by Tusconfam
Recommend Dealer
No
Feb 22, 2021

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 22, 2021

Tusconfam responded

I will be reaching out again to make the appointment for the recall, eventhough I was told I would be on the call list when the parts came in, which I have not gotten the call. 🤷‍♀️

February 04, 2021

Dealership Rating
Employee Rating

Your dealership has an excellent sales staff, service department and courteous and friendly office staff. Your service department is one of the very best around! More

by MCALLAHAN722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 04, 2021

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. We appreciate feedback like yours " Your service department is one of the very best around". If there is anything we can assist you with in the future, please let us know.

February 01, 2021

Dealership Rating
Employee Rating

I always like to go family Hyundai because they are always ready to help also the staff members are really Good People and they do good service too More

by DLSKALOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Feb 01, 2021

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

...
83
...

Dealership Inventory (363 Vehicles)

new 2026 Hyundai TUCSON Hybrid car, priced at $34,576
2026 Hyundai TUCSON Hybrid
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai SANTA FE HEV car, priced at $42,782
2026 Hyundai SANTA FE HEV
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai Kona car, priced at $29,296
2026 Hyundai Kona
new
Cyber Gray Metallic exterior
CVT
All-wheel Drive
used 2016 Hyundai Sonata car, priced at $10,056
2016 Hyundai Sonata
used
Shale Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Palisade car, priced at $52,956
2026 Hyundai Palisade
new
Abyss Black Pearl exterior
Automatic
All-wheel Drive
new 2026 Hyundai Venue car, priced at $24,631
2026 Hyundai Venue
new
Lunar White w/Black Roof exterior
CVT
Front-wheel Drive