Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 82

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
924 Reviews
4.4

924 Reviews

Write a Review

924 Reviews of Michael Kratschmer

March 27, 2021

Dealership Rating
Employee Rating

I went in for an oil change and recall repair, and was in and out in less than 2 hours. They even washed my car! Everyone was friendly and helpful! More

by Trfrit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2021

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 26, 2021

Dealership Rating
Employee Rating

Jusy purchased my 2021 Tucson from Family Hyundai and it was a great experience. Mayweather helped out immensely with all the questions I had. I would highly recommend buying a car from family hyundai for p More

by MARK.KAMINSKI91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 26, 2021

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 24, 2021

Dealership Rating
Employee Rating

Colin the service adviser is awesome kind and caring I wasn’t waiting long plus I was completely comfortable thank you it wasn’t over crowded More

by claudettesimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 24, 2021

Family Hyundai responded

Thank you for your business and this review, Claudette. We're happy to hear Colin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2021

Dealership Rating
Employee Rating

did not have a appointment for a 3,500 mile oil change left car there everything done GREAT like always thank you for the GREAT service More

by JICHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 22, 2021

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

March 12, 2021

Dealership Rating
Employee Rating

Having been a member of the Hyundai since 2010 and on my second Tucson, I know that the service department is exceptional. Being a single Mom and grandmother, I feel secure with their abilities and feel SAF More

by PAUKSTIS421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 13, 2021

Family Hyundai responded

Thank you for your review, we truly appreciate this wonderful feedback! We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 11, 2021

Dealership Rating
Employee Rating

Family Hyundai takes alot longer then other dealerships I've been to. Everytime I come work a appointment it feels like I made a appointment for no reason. And something is always broken while I'm visiting More

by Mi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2021

Family Hyundai responded

Hello, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

March 10, 2021

Dealership Rating
Employee Rating

Responsive and polite. Needed additional service on my car and Krzis did not make me feel pressured at any time to get the service recommended. He explained what was needed and I had it done. More

by CAROL.PREIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2021

Family Hyundai responded

Thank you, Carol, we appreciate your business and our team looks forward to serving you again soon!

March 04, 2021

Dealership Rating
Employee Rating

The service department can be a better help in finding issues with your Vehicle only want to repair what you went in forDid you tell them you have more than one issues they tell you we are all booked swam More

by slickrick4049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 22, 2021

Family Hyundai responded

Rick, Would it be possible to have someone from our management team reach out to you to discuss this? Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 22, 2021

slickrick4049 responded

Yes

March 03, 2021

Dealership Rating
Employee Rating

The staff was very friendly and worked hard to get my vehicle back to me quickly while performing quality service. The vehicle was returned clean and well cared for. Thank you! More

by anne1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

Mar 03, 2021

Family Hyundai responded

Thank you, Anne, for taking the time to leave us this fabulous review! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 03, 2021

Dealership Rating
Employee Rating

Thanks for taking care of my car and ensuring that my family and I are safe in it... We appreciate the honesty regarding what services are legitimately needed as well. More

by JenniferLynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 03, 2021

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business here at Family Hyundai, Jennifer!

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