Michael "Mikey" Kuhn | Page 6

Best New Car Buying Experience From the moment we met Sales & Leasing Consultant Jimmy Hill at the front door of the Phillips Toyota Dealership, we knew we had picked a Winner! Jimm From the moment we met Sales & Leasing Consultant Jimmy Hill at the front door of the Phillips Toyota Dealership, we knew we had picked a Winner! Jimmy's upbeat personality, knowledge, patience and honesty won us over. We took several weeks visiting a number of Dealership including Chevrolet, Honda, Hyundai, Subaru, and Lincoln before we made our buying decision. Jimmy kept in touch over those 2 weeks, answering questions and he did not pressure us to make a hasty decision. The 2 test drives and taking the Rav4 home over night, convinced us it was the right SUV for our needs. Once we decided on the 2019 Toyota Rav4 XL Premium, Jimmy and Mike, his Sales Manager made the perfect team in answering some final questions when comparing the Rav4 to a Honda CRV. We negotiated with Jimmy and Mike to get a fair Out the Door price. We appreciated some extras they also included in the deal i.e. wheel locks and all weather floor and carpet mats. The cost of the mud flaps and installation were also adjusted for us. The Phillips Family Plan was the "icing on the cake" in our deal. Dennis Jacinto also did a Great Job in the finance department. We have already been showing our beautiful new 2019 Toyota Rav4 XL Premium to our friends and neighbors here in The Villages, telling them about our experience, which should send more customers to Phillips Toyota! More

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OUTSTANDING SERVICE Here is a copy of the letter I sent the general manager: Mr. Tony Viero, General Manager Phillips Toyota 8629 U.S. Highway 441 Leesburg, FL 3478 Here is a copy of the letter I sent the general manager: Mr. Tony Viero, General Manager Phillips Toyota 8629 U.S. Highway 441 Leesburg, FL 34788 January 29, 2019 We would like to commend Phillips Toyota on your outstanding customer service. We recently leased a 2019 Avalon and the process of doing so had to be one of the most positive purchasing/leasing experiences we have ever gone through. We were warmly greeted by Jack Jackson upon arrival with a nice handshake. This is one of my personal barometers indicating the salesperson has engaged with me. We told him we were in a “looking” mode, trying to acquire details about several models. That did not deter his enthusiasm. one bit. Jack was most informative, knowledgeable, patient, personable, and comfortable “like an old shoe!!! I would like to add here that we came from a near-by dealership, very disheartened by the way we were treated. The contrast between the other dealership and Phillips was incredible! We then had the opportunity to meet with Mike Kuhn and exchange information…another great handshake!!! We enjoyed his sincerity regarding several options. From there we were introduced to Dennis Jacinto who made our massive paper signing easy and seamless. And guess what? ANOTHER great handshake!!!! We learned a lot from Dennis and chose leasing a vehicle versus buying outright, a first for us and definitely the way to go! We are not only impressed with your associates and customer service, but the extraordinary added warrantees you offer are first rate. Your customer support is exceptional. Thank you for making the dreaded car buying experience one that we truly found enjoyable and gratifying. Most sincerely, Carol and Ed Haith More

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2019 Rav 4 Billy Mason was OUTSTANDING to work with. He was NEVER pushy. Just let us look at the vehicle, test drive it several times, because he knew we were c Billy Mason was OUTSTANDING to work with. He was NEVER pushy. Just let us look at the vehicle, test drive it several times, because he knew we were comparing it to another manufacturer's vehicle in the same class, which he never put down by the way...He answered all our questions knowledgeably and honestly and ALLOWED us time and space and time to make our decision. I truly believe he just wanted us to us to buy the best vehicle for us! And when it came time to purchase the car, I believe we purchased it at a fair and reasonable price and their service so far, has been EXCEPTIONAL. Super friendly staff...It was the most painless car buying experience I have ever had. Billy & Phillips made buying our New Rav 4 actually enjoyable!!! More

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Best car buying experience EVER!! I am beyond happy with the experience I had at Phillips Toyota! I drove over 100 miles just to purchase a vehicle at this dealership. Special thanks t I am beyond happy with the experience I had at Phillips Toyota! I drove over 100 miles just to purchase a vehicle at this dealership. Special thanks to Mikey Kuhn for going above and beyond and truly making this the best car buying experience I’ve ever had. The entire staff at Phillips Toyota was extremely friendly and welcoming. If you need a new vehicle, I HIGHLY recommend visiting this dealership and make sure you ask for Mikey when you do! More

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Great Experience!! Several months ago I bought a used SUV from Phillips Toyota, and since then decided I needed a truck instead. I was put in contact with Mikey in the s Several months ago I bought a used SUV from Phillips Toyota, and since then decided I needed a truck instead. I was put in contact with Mikey in the sales department and from there the process was a breeze. I was looking for a used Toyota Tacoma, and by the time the deal was done Mikey (and Tom Pardo in Financing) had me out the door in a brand new 2018 Tacoma. Since they didn't have the truck I wanted on the lot he found one through another dealer, and the next day it was in my driveway 200 miles away. I definitely recommend Phillips Toyota for your next car purchase! More

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Leasing a new Avalon The whole experience was great from sales to service to finance - my trade in value was very good and the terms for the lease were solid - JR made the The whole experience was great from sales to service to finance - my trade in value was very good and the terms for the lease were solid - JR made the lease happen and found the car we wanted - Tonya is always great in service and Anthony Duran was so helpful in setting up the features in the car and made it easy foe us to understand how many features worked - Mikey got the car back from another location in NC More

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Great deal on my 2019 Corolla Worked with Kathy and Mike to buy my 2019 Corolla at Phillip's Toyota. They both made it a pleasant experience. They gave me a good deal on my trade-i Worked with Kathy and Mike to buy my 2019 Corolla at Phillip's Toyota. They both made it a pleasant experience. They gave me a good deal on my trade-in and great price on my new Corolla. Will recommend Phillip's Toyota to all my friends and neighbors. More

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Great Experience Ryan King was very helpful and didn't push hard to sell us a car. He simply answered our questions and help us understand how the vehicle worked. M Ryan King was very helpful and didn't push hard to sell us a car. He simply answered our questions and help us understand how the vehicle worked. Mike Kuhn was also very helpful. He gave us some great advice about purchasing vs. leasing. Dennis Jacinto was also great in explaining all of the paper work and details about financing. More

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Great place and easy! We weren’t rushed and forced to make anything we didn’t want. Was actually talked into getting everything we wanted and left with a brand new Tundra c We weren’t rushed and forced to make anything we didn’t want. Was actually talked into getting everything we wanted and left with a brand new Tundra couldn’t be happier. More

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Phillips Toyota Staff treats You Well The year old change in the GM has resulted in some positive changes/improvements. Phillips staff are professional, courteous and responsive to custom The year old change in the GM has resulted in some positive changes/improvements. Phillips staff are professional, courteous and responsive to customer service indications. The service department is managed by a long tenured professional. My recent buy was smooth and without any pressure. I was able to leave with their best offer for my consideration. More

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