Michael Monroe | Page 3

I went for 15K service as part of Hyundai free service. It took the person 20 min to finally agree that the service is free since It's part of Hyundai free service. After they came and told me it's ready, It took the person 20 min to finally agree that the service is free since It's part of Hyundai free service. After they came and told me it's ready, I went to my car and found the seat protection plastics and the matt protection paper that they used was still in the car. I had to take them out and find trash can to discard them. After left the dealership and on the way home, my car give me an alert that its way over due for service which tells me that they did not even reset the setting and the blue link for the new service they did. This dealership used to be very good and now all they care for is money and customer service dose not mean much. I also had issues with the ISG on my car which is part of the warranty. The service person told me that I have to pay $140 for them to find what causes the issue. While in waiting area, I called Hyundai USA and the lady at Hyundai USA told me it's indeed part of the warranty and she recommended for me to take it to another dealership. I went back and even talked to service Manager about it and he said the same thing, $140 you have to pay for us to look at it and at that point I decided to just get the service and follow up more with Hyundai USA. I hope Hyundai fixes this dealership. Rest in peace Bob Your place is not running well. More

by movivian Verified Customer Verified Customer

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I had my new Hyundai Santa Cruz serviced here. They were awesome. They were fast and professional. The service manager was very polite, listened to my concerns and answered my questions. T They were awesome. They were fast and professional. The service manager was very polite, listened to my concerns and answered my questions. Thank you. More

by wucherl Verified Customer Verified Customer

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I took my car in for a check engine light. Came back with a diagnostic that had over $6K of work needed. All that was required was an O2 sensor. I had to order the part, pay for it and half Came back with a diagnostic that had over $6K of work needed. All that was required was an O2 sensor. I had to order the part, pay for it and half the labor cost upfront, and wait. After a week of hearing nothing, I called weekly to get a status update. After a month the part was available. It was finally installed. More

by jadlroth Verified Customer Verified Customer

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Everything went smooth I checked and dropped my Santacruz off they called me about 30 minutes later said it was done off they called me about 30 minutes later said it was done More

by DOZERRYAN1978 Verified Customer Verified Customer

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Started my service request in July and Eva in the service department was a great help. The only issue I had here was the miscommunication which made the experience a little more difficult and longer than it department was a great help. The only issue I had here was the miscommunication which made the experience a little more difficult and longer than it had to be. There was a time I was told that my parts arrived ready to install, and when I went to get service, they told me they haven’t arrived yet. However, I can tell the service department did their best to make things right, including giving me a loaner car to hold for the week. Thank you to Eva and Michael and the service department for the help! More

by Kameron S. Verified Customer Verified Customer

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Quick and easy service! Made an appointment on the app and easily arrived and checked-in! Made an appointment on the app and easily arrived and checked-in! More

by Juan M. Verified Customer Verified Customer

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the service was excellent, the staff was very helpful. including any recall info, highly recommend !! including any recall info, highly recommend !! More

by DAVIS3665 Verified Customer Verified Customer

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Appointment was super easy to book online! Friendly staff and service was quick ! Also appreciate its free! Friendly staff and service was quick ! Also appreciate its free! More

by AIMEE.FOSTER Verified Customer Verified Customer

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Knowledgeable team that helped me understand my car warranty. Quick oil change. Nice team and staff. warranty. Quick oil change. Nice team and staff. More

by Aniyahas18 Verified Customer Verified Customer

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Great service I will definitely be back took the time to explain everything to me explain everything to me More

by BWBPAB Verified Customer Verified Customer

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