Michael Monroe | Page 2

The service performed on my car was great as always. I was scheduled to pick my car up the next morning. I was assured my vehicle would be kept inside overnight, It was not, which is no big deal. Howe I was scheduled to pick my car up the next morning. I was assured my vehicle would be kept inside overnight, It was not, which is no big deal. However, the temperature on the heater was set to 60 degrees when the temperature outside was below freezing, mirror settings had been changed and the radio settings were off. Best of all is the air pressure in the tires were off, so I had the traction control warnings to contend with as well. I believe these all had to be done deliberately. My service manager was helpful as always and I would give him and the service performed a 5. But you definitely have a bad apple at this dealership. More

by KWEBB57 Verified Customer Verified Customer

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They are very accommodating. They are professional. I take both of our vehicles there for maintenance and repairs. Eva Gilreath was very informative and provided great service They are professional. I take both of our vehicles there for maintenance and repairs. Eva Gilreath was very informative and provided great service More

by CORNELIUSNEAL1987 Verified Customer Verified Customer

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I’ve been doing business for years. I’ve never had an issue. They have always been upfront about repairs needed, and with the pricing. I’ve never had an issue. They have always been upfront about repairs needed, and with the pricing. More

by LJSTIERS1967 Verified Customer Verified Customer

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Great customer service. Representative very knowledgeable and courteous. Look for discounts and specials details for assisting in payment Representative very knowledgeable and courteous. Look for discounts and specials details for assisting in payment More

by SHERRY_I2002 Verified Customer Verified Customer

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Awesome dealership. Honest and transparent with Excellent service and absolutely the best Management. Highly recommended! Honest and transparent with Excellent service and absolutely the best Management. Highly recommended! More

by BIZ2BIZTRADING Verified Customer Verified Customer

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The attended was there alone and had several customers waiting. He was very patient and apologized for the wait. waiting. He was very patient and apologized for the wait. More

by irene10502.iw Verified Customer Verified Customer

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The salesman was very thorough and followed up regularly providing updates of vehicle delivery. The dealership was able to get me the vehicle I wanted providing updates of vehicle delivery. The dealership was able to get me the vehicle I wanted More

by MILLERG1111 Verified Customer Verified Customer

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Fantastic service. Eva did a great job. Excellent team. Great management starting from the top. Eva did a great job. Excellent team. Great management starting from the top. More

by BIZ2BIZTRADING Verified Customer Verified Customer

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This by far has been the worse experience from any car dealership that I have ever had. This dealership has had my car for over 3 weeks and have not called to provide any updates, not one time. When I cal dealership that I have ever had. This dealership has had my car for over 3 weeks and have not called to provide any updates, not one time. When I call, I am placed on hold for extended periods of time and no one ever returns my call. My advisor was never in the loop and often times told me things that weren’t true. This dealership doesn’t work with any since of urgency. I would 100% not recommend this dealership. Run. Run. Run. I have been paying for a car rental for over 3 weeks and the only thing wrong with my vehicle is that I needed to have a couple of sensors replaced. The customer service is non existent. To be honest, everything they told me felt fabricated. For example, my advisor initially told me that since this was a motor issue, my car was being taken a part for complicated diagnostic work. I decided to ride by the dealership and saw my car parked in the parking lot. After speaking with the manager, the manager informed me that my car had not been touched and will not be touched until they received confirmation from Hyundai’s warranty department. The ironic part of this matter is that I’m due for an upgrade and the Sales Manager has consistently asked me to come in to look at new cars. WHY WOULD I EVER BY ANOTHER HYUNDAI IF IT TAKES OVER A MONTH FOR SERVICE WHICH COMES WITH xxxx POOR CUSTOMER SERVICE? More

by VON LOVAN Verified Customer Verified Customer

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Answered this survey/review 3 times for the same visit. I like your dealership but far too many review requests I like your dealership but far too many review requests More

by RWCOOK2212 Verified Customer Verified Customer

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