Michael Nuernberg

I purchased a new F150 last march. It currently has less than 6000 miles on it. My issue was not with the salesman or the sales experience with one exception which I’ll mention below. It currently has less than 6000 miles on it. My issue was not with the salesman or the sales experience with one exception which I’ll mention below. My issue is a quality issue with the truck itself. Let me explain. In August I was out of town for a couple of weeks and when I returned the battery in the truck was completely dead. I assumed I might have left something on but couldn’t find anything. Anyway I thought it a fluke and recharged the battery. A couple of weeks after that I went on a 10 day vacation to Europe and when I returned the battery was again dead. I called your service department and was told that this was “normal “ for a new truck and I had 2 options. I would have to drive it every 3-4 days or use a battery tender on my new truck. I was dumbfounded. My 2017 F150 could be parked for 6 weeks in the middle of winter while I’m in Florida and it would start right up. I was told that won’t happen with a new truck. Imagine if I would’ve parked the truck at the airport and after spending 20+ hours in airports and on planes I would’ve returned to a dead battery to deal with??? I was told there are portable chargers to use for this scenario. After talking to him, I called a local dealership and they said they would check the battery. The battery was not defective and I was given the same 2 options to deal with the problem. So please answer 4 questions for me. 1). Is it really true that I only have these two options if I intend to own a new F150?? 2). If it is true, why wasn’t I told about this flaw before I purchased the vehicle? It certainly would have affected my decision. 3). If it is true, then is Ford working on a solution? If so, when can I expect a solution? 4). If the only solution that Ford Motor Company can offer as a solution is for me to purchase and install a battery tender if I want to park my truck at the airport, then why didn’t it come this way from Ford? I already spent a lot of money on the purchase of the vehicle, and now I’m expected to spend more to accommodate their design flaw??? I look forward to your response. Thank you. More

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Everyone was very friendly. Really helpful and a nice dealership. Will recommend to friends and family. Really helpful and a nice dealership. Will recommend to friends and family. More

by SUENGER Verified Customer Verified Customer

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Dawson, Louie, and Dave were very helpful and knowledgeable, and they took the time to explain everything clearly and help me along the whole way for first time purchase! knowledgeable, and they took the time to explain everything clearly and help me along the whole way for first time purchase! More

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Very nice and helpful easy to deal with enjoyed I would recommend this dealership to anyone looking to buy a ford recommend this dealership to anyone looking to buy a ford More

by coleallen1957@gmail.com Verified Customer Verified Customer

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The entire staff was extremely helpful when we had car trouble. They immediately jumped into action and made it all right! trouble. They immediately jumped into action and made it all right! More

by GINA LUKASZEWICZ Verified Customer Verified Customer

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Unable to do repair work so a little disappointed, but all in all a good experience. all in all a good experience. More

by TOM_DONNA Verified Customer Verified Customer

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Everyone was very friendly and helpful, answered any question I had, salesperson was not pushy and went out of his way to find me what I needed in a vehicle. question I had, salesperson was not pushy and went out of his way to find me what I needed in a vehicle. More

by BRADJPEIL Verified Customer Verified Customer

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Mike is a wonderful person. I really enjoyed working with him. He shows customers the he genuinely cares. The entire team iat Gordie Boucher is very responsive. I really enjoyed working with him. He shows customers the he genuinely cares. The entire team iat Gordie Boucher is very responsive. More

by GBEMI Verified Customer Verified Customer

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Service from both the Service & Sale departments was Exceptional, on time & courteous. Definitely recommend this Dealership! Exceptional, on time & courteous. Definitely recommend this Dealership! More

by Ken Verified Customer Verified Customer

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Unfortunately my 2nd bad experience with this dealership. Typical slimy car salesmen, and poor management Typical slimy car salesmen, and poor management More

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