Michael Rhima | Page 3

eCarOne responded

Thank you for choosing eCarOne once again for your car purchase! We’re thrilled to have earned your trust and appreciate your kind words about our team’s honesty, efficiency, and commitment to transparency. It's always a pleasure to help valued customers like you, and we’re glad you found our cars to be in excellent condition. Your recommendation means a lot to us, and we’re grateful for your continued support. Enjoy your new vehicle, and we look forward to serving you again in the future!

eCarOne responded

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your temporary tag and for the frustration this caused, especially regarding your out-of-town trip. We understand how critical it is to have all documentation processed promptly, and it’s disappointing to hear that we fell short in this area. At eCarOne, we aim to make the post-sale process as seamless as possible, including handling registration and tag matters efficiently, even for out-of-state customers. While we strive to meet all deadlines, there are instances where delays can occur due to factors outside of our immediate control. However, we recognize that this does not lessen the frustration or inconvenience, and we sincerely regret that it impacted your ability to use your vehicle as planned. We take your feedback seriously and will be reviewing the situation with our team to ensure we improve communication and the processing time for out-of-state transactions. Your experience is not reflective of the level of service we strive to provide, and we hope you will consider giving us another chance to restore your confidence in us. If there is anything we can do to assist with your current situation or further address your concerns, please feel free to reach out. We value your business and would appreciate the opportunity to make things right.

eCarOne responded

Thank you for sharing your experience! We’re so glad to hear that Tanner made your visit to eCarOne such a seamless and positive one. It’s wonderful that he was there to help right from the start and that you drove away with the car of your dreams! We truly appreciate your kind words and are thrilled you found the perfect vehicle. If you need anything in the future, don’t hesitate to reach out—we’re here to help! Best regards, The eCarOne Team

eCarOne responded

Emily, Thank you so much for your enthusiastic feedback! We’re thrilled to hear that Johnny made your BMW X7 purchase at eCarOne so easy, efficient, and pressure-free. Providing a smooth and enjoyable process is what we strive for, and we’re delighted to know we hit the mark for you. We truly appreciate your 1000% recommendation and hope you’re loving every moment behind the wheel of your beautiful X7. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Best regards, The eCarOne Team

eCarOne responded

Thank you for your review. So happy to hear the team took great care of you. Congrats on your new Rover. We appreciate the continued business. Hope to see you again in the future.

eCarOne responded

Thank you for such a thoughtful review! We're thrilled Johnny and our team made your Mercedes-Benz purchase such an exceptional experience. We know buying a vehicle can sometimes feel complicated, so hearing that our process was remarkably easy and different from your previous car buying experiences means a great deal to us. We truly appreciate your kind words, your trust, and the opportunity to earn your business. We hope you'll come back and see us again, whether it's for your next vehicle or just to say hello!

eCarOne responded

Thank you, Anthony, for the awesome review, and congratulations on your Lexus IS350 F Sport! We know how tough it can be to choose when you find more than one vehicle you love, and we're thrilled Johnny was patient and helpful while you made your decision. The IS350 F Sport is a fantastic choice, and we hope you've been enjoying every mile! Thank you for choosing eCarOne, and we hope you'll come back and see us again sometime!

eCarOne responded

Thank you, Stephanie, for the wonderful review! We're so glad your Audi purchase was such a positive experience. We believe finding the right vehicle should be straightforward, with friendly service and clear information rather than unnecessary pressure. It's great to hear our team helped you explore your options efficiently and comfortably. Thank you for choosing eCarOne, and we hope you'll come back and visit us again sometime!

eCarOne responded

Thank you for such an incredible review! We're thrilled your BMW purchase was the best car buying experience you've ever had. We believe transparency and fair pricing are essential, whether you're purchasing a vehicle or trading one in. Hearing that you felt everything was handled honestly and without games means a great deal to us. We truly appreciate your trust and hope you'll come back and see us again for your next vehicle!