Michael Van Hoose | Page 2

The mechanic who replaced my dashboard was quick and efficient. He was extremely neat and organized. Job well done, sir efficient. He was extremely neat and organized. Job well done, sir More

by debaloo67 Verified Customer Verified Customer

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I already had to have meetings over warranty work and pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also needed to have overspray removed from the exterior. For what it's worth, Klaben did take large steps to make up for a series of unfortunate events. However, I had to take my driver's side door apart to find what was rattling ridiculously when the driver's side window was down; a rattle that did not exist prior to the repair visit, so I was unsure if it was related. Upon removing the door panel I can see the signs of fresh body work, and while investigating this noticed multiple areas in the paint with obvious deviations and defects in the paint that were not there before (the vehicle has never required body work of any sort with only factory paint). It's obvious a repair was done while there for a much larger incident that I was never made aware of. That's disappointing, because I would have taken a closer look at the time and demanded it get redone with a higher level of quality! More

by WESOLOWSKI_A Verified Customer Verified Customer

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Klaben is amazing! Everyone who works there treats you like family! Amanda, Nikki, Clay, Jim, Matt all helped me with everything i needed. Worked great as a team and re Everyone who works there treats you like family! Amanda, Nikki, Clay, Jim, Matt all helped me with everything i needed. Worked great as a team and really made me feel apart of the process. Helped with all my rental cars and getting me and my kids where we needed when my car was being worked on. More

by krystie_harris Verified Customer Verified Customer

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Always helpful and do a great job. Been using them for years. Thanks for the great service. Been using them for years. Thanks for the great service. More

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The service was nice. I had to shuttle home it took over 5 hours. Next time I will make an appointment I had to shuttle home it took over 5 hours. Next time I will make an appointment More

by dawnlightner Verified Customer Verified Customer

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Have gone to this dealership for years. Overall very nice and up front. This is my second or third jeep that I.bought from them. The only dealership I would deal with. Overall very nice and up front. This is my second or third jeep that I.bought from them. The only dealership I would deal with. More

by Mary Sklamba Verified Customer Verified Customer

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Best CJD dealership in Summit County, no question! Best Parts Department on Earth! Hooray to them all! Best Parts Department on Earth! Hooray to them all! More

by BNITZ Verified Customer Verified Customer

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We were pleased with the service we got. We were called to discuss the issues with the vehicle and asked what we wanted done. We were kept aware of the repairs during the process We were called to discuss the issues with the vehicle and asked what we wanted done. We were kept aware of the repairs during the process More

by matthewleewalker1 Verified Customer Verified Customer

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I previously posted a very poor review for this dealer. As such, it's only fair that I also report what has happened since. The same day I received calls from 2 separate managers, after several exchanges I As such, it's only fair that I also report what has happened since. The same day I received calls from 2 separate managers, after several exchanges I have to admit they have done everything possible to make things right. I can't necessarily update the rating at this point (hence only a 'fair' rating, but I have been very impressed with how they have gone about rectifying the situation. More

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Klaben scheduled my appointment quickly, got me serviced as soon as i pulled in, with minimal wait time. as soon as i pulled in, with minimal wait time. More

by gfskully Verified Customer Verified Customer

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