Staff was knowledgable and professional.
Efficiency of service was very good. I appreciate the excellent provision of service.
Efficiency of service was very good. I appreciate the excellent provision of service.
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by LAINEJT
Verified Customer
Verified Customer
Service Price Transparency
Aug 07, 2024 -
Shottenkirk Honda of Huntsville responded
We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.
Great experience - was in and out within an hour and
Michael kept me updated. Excellent service department - highly recommend.
Michael kept me updated. Excellent service department - highly recommend.
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by redz66av
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Came in on a Friday afternoon, he was able to get us in
the shop and everything completed by close of business. Very knowledgeable in what needed to be done and helpful in making the decisions. Friendly,
the shop and everything completed by close of business. Very knowledgeable in what needed to be done and helpful in making the decisions. Friendly, respectful and responsive!
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by PAULA.L.WALTERS
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you so much, Paula, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Honda of Huntsville to be a positive one. Please don't hesitate to reach out if you need anything else.
The service was great.
Michael made sure to go over the inspection report and made sure I understood all of it. I will definitaly be using them in the future
Michael made sure to go over the inspection report and made sure I understood all of it. I will definitaly be using them in the future
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by CBPLOTT
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you so much for your kind words for Michael and for taking the time to leave us this wonderful feedback!
Quick and easy service as always.
Vehicle was serviced quicker than promised. Always a pleasure
Vehicle was serviced quicker than promised. Always a pleasure
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by DWAYNE.PENCE
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2024 -
Shottenkirk Honda of Huntsville responded
Dwayne, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Honda of Huntsville. We look forward to having you as one of our valued customers for many more years to come!
Clearly explained issues and provided photos from
technicians to clearly show problems and explain options. Shuttle service was fantastic. I will certainly return.
technicians to clearly show problems and explain options. Shuttle service was fantastic. I will certainly return.
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by JOSH.MICHAELS
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Shottenkirk Honda of Huntsville responded
Josh, Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!
Lightning fast service at the dealership.
I waited for my vehicle and it was under an hour and I was in an out.
I waited for my vehicle and it was under an hour and I was in an out.
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by RLTALLY4
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Always a pleasure!
Awsome shop and super nice folks. Waiting area is top shelf! Thank you!
Awsome shop and super nice folks. Waiting area is top shelf! Thank you!
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by AXTHOMSON5
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael, Scott, and our team, and we look forward to working with you again.
good service but when you make an appointment online and
write what needs to be done. service tech "seems" to never know what they are going to do. Had to spend an extra 2 1/2 hours to "redo" the service.
write what needs to be done. service tech "seems" to never know what they are going to do. Had to spend an extra 2 1/2 hours to "redo" the service.
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by JOSEACOSTA2012
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2024 -
Shottenkirk Honda of Huntsville responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
I've had to take the same issue to the service department
multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and
multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and the timing chain. Each time, it exceeeds $1k. In addition, I went in for a tire rotation and they only rotated two tires. I know this because I had rim scrapes on the right side (front and back). After the rotation, the tires with the scrapes were on the back. Also, I've asked to stop receiving the nonstop courtesy calls each time I get one. The keep following up until you answer. Most of the time, they're while I'm at work. They refuse to listen. At this point, I've swapped one Honda out for another brand and about to swap the second. I've spent over $100k at this dealership and it's done nothing but get worse over the past 3 years.
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by NETWEBDAVE
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2024 -
Shottenkirk Honda of Huntsville responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 256-784-1132 and ask for one of our managers.