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Michael Weesner
Michael Weesner | Page 14
Service Advisor
Shottenkirk Honda of Huntsville
6591 Hwy 72 W
Huntsville, AL 35806
146 Reviews
146 Reviews
Write a Review146 Reviews of Michael Weesner
October 13, 2023
Helpful making an appointment. Helpful with the checkin, updating and ordering the part overnight, Positive experience . Helpful with the checkin, updating and ordering the part overnight, Positive experience . More
by BOBANDJEN0
Verified CustomerOther Employees Tagged: Scott Rockett
Helpful 
October 11, 2023
I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More
by jasonkimbrell
Other Employees Tagged: Ken Boustani, Scott Rockett, JR Reynolds, Justin Gibbs, Sami Boustani, Sampley Barinaga , Erik Barbera, Kevin Duffy
October 07, 2023
Type of service request documented in system. Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, just disappointed. More
by CANTRELL23.JOHN
October 05, 2023
Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More
by COTTONHOME2018
Other Employees Tagged: Scott Rockett, JR Reynolds, Justin Gibbs, Sami Boustani, Ben Boles , Erik Barbera, Kevin Duffy
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