Michael Welch | Page 38

second new vehicle purchase from this dealer. everything was great, as always. Everett is the best ! everything was great, as always. Everett is the best ! More

by DOGFAN30120 Verified Customer Verified Customer

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Just another dealership. Before you buy, you will listen all the great things about what they sell and their customer care package etc. Once you sign the papers, everyt Before you buy, you will listen all the great things about what they sell and their customer care package etc. Once you sign the papers, everything changes and they try to sell their warranty by saying honda has such a bad product and warranty. Its just another normal dealership which will try to rip you off. Customer should always be careful. More

by venukamal2002 Verified Customer Verified Customer

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Friendly, knowledgeable and makes the car buying experience very easy pleasurable. Would recommend to anyone. They have definitely earned my business. experience very easy pleasurable. Would recommend to anyone. They have definitely earned my business. More

by dburdett0 Verified Customer Verified Customer

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As always, a great experience. The whole team went above and beyond to make sure we got exactly what my husband and I needed! A forever customer. The whole team went above and beyond to make sure we got exactly what my husband and I needed! A forever customer. More

by Madisonevans19 Verified Customer Verified Customer

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Very professional people, honest and easy to work with. I love my new (to me) car! I love my new (to me) car! More

by GRAVESGD Verified Customer Verified Customer

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Overall I am happy. I got the vehicle I wanted at a fair price. However, I had to negotiate with Tommy, the assistant sales manager, just to get the price they were ad I got the vehicle I wanted at a fair price. However, I had to negotiate with Tommy, the assistant sales manager, just to get the price they were advertising online. He initially tried to add over $4000 of fees to the selling price. They should be more transparent with their pricing. My salesman, Vin, was great. He was patient and helped us tremendously. Michael in finance was also helpful and friendly. There was a hiccup with the extended warranty he sold us. After I got home and read the fine print, what we bought was not what he told us we were buying. I am trusting it was an honest mistake and not an intentional bait and switch. He is getting the warranty cancelled. I would shop there in the future but will definitely keep my eyes wide open and read everything extremely closely. More

by KSELEY Verified Customer Verified Customer

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What a great group of people to work with. Everyone we have spoken to has been so courteous. Everett, Michael and Damien have been so helpful! Everyone we have spoken to has been so courteous. Everett, Michael and Damien have been so helpful! More

by TAMMI2 Verified Customer Verified Customer

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Alex bearden was the best and easiest salesman I have ever bought a car from. ever bought a car from. More

by Shood208 Verified Customer Verified Customer

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This is my fifth Honda from Shottenkirk. Love every part of the dealership. From leadership, management, sales, finance and service. Sales experience is always great and the service departme Love every part of the dealership. From leadership, management, sales, finance and service. Sales experience is always great and the service department is amazing and keeps me coming back. More

by REGGIE.ABERCROMBIE Verified Customer Verified Customer

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Dana Fancher was quick and helpful on making my deal. I had had a bad experience with my local Tennessee dealer and worked with Dana over the phone. I scheduled my paperwork the following Friday. I'm sor I had had a bad experience with my local Tennessee dealer and worked with Dana over the phone. I scheduled my paperwork the following Friday. I'm sorry to say the dealership dropped the ball at that point. I made it clear that I wanted to sign the paperwork and get back to work as soon as possible. Somehow after calling me two times to schedule my pick up time, there was an issue with leasing to a Tennessee resident. They wanted to make sure my vehicle was ready but apparently no consideration was given to the paperwork. I arrived at 9 am sharp when they opened and finally was on my way home almost 3 hours later. They did make time to try to sell me a service agreement after being there 2 hours. Apparently I should count myself lucky as the Michael Welch said most deals take 4 hours. It was infuriating because I've closed my last 2 mortgages in less than 20 minutes. The Honda Ridgeline I leased is great. Their consideration for customers' time not so much. I sent an email about my experience to the general manage and the manager of my deal and got no response. Had a received any response, I would not be writing this review. More

by jay n Verified Customer Verified Customer

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