Michael Zafiriou | Page 3

I've had consistently great experiences with the service department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and disappointing, with a complete lack of communication and follow-through. Getting a response from the team is a challenge, and when they do respond, it often feels dismissive and unhelpful. It’s a shame because the dealership has a great service team, but the sales side leaves a lot to be desired. More

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Davis and Mike were great to work with! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! More

by KATHLEENRGUZY Verified Customer Verified Customer

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Brought my car in for it’s annual inspection, as I have it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were avail it checked before my road trip. I mention I was hearing a squeaking sound when I made turn. Ended being my suspension. Luckily, the parts were available and they did the repair. Very happy it was done before my road trip. More

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I like to think general manager, Michael Zafiriou, you for reading my letter and working with me with the vehicle that I purchased from his dealership. I also like to think Davis Luckett, who did the fina for reading my letter and working with me with the vehicle that I purchased from his dealership. I also like to think Davis Luckett, who did the financing paperwork for our outstanding job making great suggestions. Jimmy Caprile Was the excellent sales person who helped me with the decision-making and selection of my Acura TLX 2021. Avery Gathercole was not initially involved with the sale of our car, but she was a great woman to have a conversation with. Rocco Cesario did somewhat help with negotiations, but when a customer asked for something he needs to make sure to be a man of his word and follow through on the request of the customer not below the customer off because you never know when your general manager find out what you’re doing. overall, I will say that my experience at the Volkswagen dealership was decent. More

by brazil8224 Verified Customer Verified Customer

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Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More

by amandatee75 Verified Customer Verified Customer

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VW of Downtown Chicago is the best service department. I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred and Mike Z are complete gentlemen and made this a wonderful experience. Really great dealer leadership from those two. Thank you! More

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Was unhappy that fault recurred in my car. The dealer took care of the issue and ultimately handles the manufacturer issue well. The dealer took care of the issue and ultimately handles the manufacturer issue well. More

by ALI.ZAIDI Verified Customer Verified Customer

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Mikę Szafraniec isTHE best service specialist with whom I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Merce I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Mercedes owner) for 25 years; Land Rover Winnetka (Range Rover 1992-2016); and Imperial Motors Jaguar Wilmette where we dealt for our family vehicles. He is superb. Beyond being extraordinarily well mannered and professional in these changing times he explains everything that has to do with the condition and maintenance of my last purchase of a darling little VW beetle - an incomparable little errand and fun car. I feel safe with him advising me on my car. And that is paramount to me. Second the maintenance costs and the purpose is the dependability of my vehicle! The VW Downtown Chicago dealership has been renovated to a very high level and his professionalism exceeds even that. Mike recently reviewed my warranty with me as I was not able to get a response for the warranty department. I expect that if he continues to be my service professional I will keep the vehicle along time and service it at VW Downtown Chicago. I cannot say enough positive things about Mike because his service and client attitudes are both deep and comprehensive. I believe he is perfect. I will recommend VW Downtown Chicago 1) because of him, 2) because of its appearance, and 3) because of its location. I hope nothing changes. More

by MSGEBHARD Verified Customer Verified Customer

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Absolutely horrible, after the deal was finalized about 5 hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the entire time. Felt very uncomfortable. Mike Z made it seem like I was getting a great deal, charged more than what the car was listed, didn’t include the “dealer discount” listed on their site, lowered my allowed mileage from 10k to 7500 per year without my knowledge. I will never recommend someone here. I was a loyal customer since 2018. They wouldn’t work a good deal with me and after 2 hrs of sitting there trying to talk a lower cost I got up to leave and that’s when I was pulled into an office. Mike was sitting at his computer adjusting numbers while i was standing next to his desk. He was not transparent at all. He didnt disclose the selling price and didnt talk about what the residual amount would be after my 36 month lease term. When I stated i wanted to pay $400/month, one of the sales reps name Julian said “okay you want to pay $400 so how does $499 sound”? I should’ve walked out right then and there. Yes i will say this was also my fault for not reviewing documents before signing them in the finance office. I was extremely tired with a horrible headache. I was at the dealership since 10am at Honda next working a deal for a new car for my husband which was AMAZING and it was a breeze. So simple and easy compared to VW., and I was at VW til 6pm so by that time i agreed to the monthly payment I was advised of and made the deal. When i looked over the papers the next day i wanted to cry. The vehicle on their site stated $36,780 MSRP minus a $2837 dealer discount bringing the price down to $33,943 on their site! My paperwork shows im paying $37,799 MSRP plus the fees, taxes bringing my total to $41,755. I initially went in for the R-Line but downgraded to the SE for the price. Had i known what I was paying i would have taken the car i went in for. I feel 100% regretful with my purchase. I went into another dealership yesterday just to see what deal i couldve gotten. I could’ve been paying wayyyyyy less. I received No dealership discount, No presidents day sale, no $500 customer loyalty cash. All advertised on their site and went straight out the window because none of that was honored. The car I got is great, the deal is complete trash and I 100% regret my decision to do business again with them. Their Presidents’ Day sale, their Dealer Discount, $500 loyalty cash advertising is ALL FAKE. Please save your time and go to another dealership. One that’s honest at least. On the flip side, Syrell was great, a great people person, understanding, he tried getting me a deal but the managers dragged their feet to approve anything to the point I got up to leave. Matthew in finance was amazing, also very personable, had great conversation, and very professional. (I also emailed Michael Z with my concerns 4 days ago and have yet to hear back) More

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Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with customers, and a commitment to making all who walk in the dealership happy. She’s a bright, smart young woman. More

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