Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago
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Michael Zafiriou | Page 3

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
98 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

5 yrs, 8 mos

Industry Experience

25 yrs, 3 mos

4.4

98 Reviews

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98 Reviews of Michael Zafiriou

February 24, 2023

Dealership Rating
Employee Rating

Mike in service and Angie in sales are why I continue to be a loyal Volkswagen customer for 17 years!! More

by wgingell7
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 24, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 16, 2023

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I cannot say enough about how positive the last 16 years of sales and service experience I have had at the Clark street location service sales and management are 100 percent committed to customer satisfacti More

by wgingell7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2023

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Angie and Mike, and it was a pleasure having you at the dealership. We appreciate your review!

January 27, 2023

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Great service. Knowledgeable and helpful staff. Will definitely return for all future service thank you More

by Mmeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donnie Avramov, Herberto Delgado, Mike Szafraniec, Matt Kutyna, Josh Zibrida , Vale Barrera, Adam Khamsot, Miguel Meza, Mark Newton

Jan 29, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 27, 2023

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Chris was so helpful and kind. He helped me find the car I wanted for my family. He is understanding and welcoming. Julian also helped me so much as I went shopping for the car wit More

by manderwaal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Donnie Avramov, Julian Perez, Jocy Barrera, Terrell Barry, Danny Aguilera , Fernando Castaneda, Chris Prohaska, Jocy

Jan 29, 2023

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that Chris and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

January 25, 2023

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Always a pleasure wen I get my truck serviced. .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me More

by Tidonna fryer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Kutyna , Dewayne Gossett, Miguel Meza, Luis Ramirez

Jan 26, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 21, 2023

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Volkswagen strategic team Of down town chicago! Daniel Aguilera Julia Perez Abe Donnie Avramov The best at assisting with making the process easy going. Appreciate everything! More

by krystalb84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donnie Avramov, Julian Perez, Danny Aguilera , Abel Barraza

Jan 23, 2023

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 05, 2023

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Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More

by ckhaggerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Jaymi Garcia, Adam Khamsot, Miguel Meza

Jan 06, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

Jan 06, 2023

ckhaggerty responded

Thank you I also called corporate VW, and complimented VW of Chicago on the outstanding job, during the holiday seasons and emergency situation we were in.

December 02, 2022

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Employee Rating

Great staff great experience. Mike, Matt, Angie and everyone there is awesome. Would recommend to anyone More

by Mmeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Mike Szafraniec, Matt Kutyna, Shaun Scriven, Julian Perez , Adam Khamsot, Neil Lariosa, Miguel Meza, Mark Newton

Dec 04, 2022

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

November 25, 2022

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Mike Z General Manager gives top notch customer service! I come from Wisconsin just to take care of my Volkswagen needs. Worth the drive because all the employees are helpful and friendly! Best loaner vehic More

by Luisehuerta1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Matt Kutyna, Julian Perez , Jaymi Garcia, Adam Khamsot, Miguel Meza, Boris Nikolov

Nov 27, 2022

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Luise, and don't hesitate to let us know if we can be of further assistance.

October 21, 2022

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Employee Rating

Everyone was great! Super helpful and got me set up with exactly what I needed :) More

by SYDNEY6
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez , Neil Lariosa, Luis Ramirez

Oct 21, 2022

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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