Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago

Michael Zafiriou | Page 6

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.0
125 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

7 yrs, 8 mos

Industry Experience

27 yrs, 3 mos

4.0

125 Reviews

Write a Review

125 Reviews of Michael Zafiriou

January 27, 2023

Dealership Rating
Employee Rating

Great service. Knowledgeable and helpful staff. Will definitely return for all future service thank you More

by Mmeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Josh Zibrida , Donnie Avramov, Vale Barrera, Adam Khamsot, Matt Kutyna, Miguel Meza, Mark Newton

Jan 29, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 25, 2023

Dealership Rating
Employee Rating

Always a pleasure wen I get my truck serviced. .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me More

by Tidonna fryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dewayne Gossett, Matt Kutyna, Miguel Meza, Luis Ramirez

Jan 26, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 21, 2023

Dealership Rating
Employee Rating

Volkswagen strategic team Of down town chicago! Daniel Aguilera Julia Perez Abe Donnie Avramov The best at assisting with making the process easy going. Appreciate everything! More

by krystalb84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Danny Aguilera , Donnie Avramov, Abel Barraza

Jan 23, 2023

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 05, 2023

Dealership Rating
Employee Rating

Customer service is a “10”, Adam Khamsot! !!!!! This is my to go VW ~ Chicago! Great communication skills to emergency car issues fixed with fast appointments. THANK YOU More

by ckhaggerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec , Jaymi Garcia, Adam Khamsot, Miguel Meza

Jan 06, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Adam and our team, and we look forward to working with you again.

Jan 06, 2023

ckhaggerty responded

Thank you I also called corporate VW, and complimented VW of Chicago on the outstanding job, during the holiday seasons and emergency situation we were in.

December 02, 2022

Dealership Rating
Employee Rating

Great staff great experience. Mike, Matt, Angie and everyone there is awesome. Would recommend to anyone More

by Mmeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec, Julian Perez , Angie Berg, Adam Khamsot, Matt Kutyna, Neil Lariosa, Miguel Meza, Mark Newton, Shaun Scriven

Dec 04, 2022

Volkswagen of Downtown Chicago responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

November 25, 2022

Dealership Rating
Employee Rating

Mike Z General Manager gives top notch customer service! I come from Wisconsin just to take care of my Volkswagen needs. Worth the drive because all the employees are helpful and friendly! Best loaner vehic More

by Luisehuerta1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Julian Perez , Jaymi Garcia, Adam Khamsot, Matt Kutyna, Miguel Meza, Boris Nikolov

Nov 27, 2022

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Luise, and don't hesitate to let us know if we can be of further assistance.

October 21, 2022

Dealership Rating
Employee Rating

Everyone was great! Super helpful and got me set up with exactly what I needed :) More

by SYDNEY6
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez , Neil Lariosa, Luis Ramirez

Oct 21, 2022

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 20, 2022

Dealership Rating
Employee Rating

Angela from sales, Mike, GM and Mark from Finance were great! They made it very swift and sweet! I love my new Tiguan and can't wait to upgrade to the R line one day!! I'll be back... More

by Robertmontoya8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Mark Newton

Oct 20, 2022

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Robert, and for taking the time to leave us this wonderful feedback!

October 04, 2022

Dealership Rating
Employee Rating

Sale person Gabriel was super helpful and made me leave the dealer knowing a got a great deal on my new car. Mike the GM HAS A GREAT TEAM! I definitely recommend them More

by Oscart18
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Ceniceros

Oct 05, 2022

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 30, 2022

Dealership Rating
Employee Rating

This dealership’s service is negligent and deceptive. While the car was under warranty they didn’t perform the necessary tests that was recommended by their own service rep! Once the warranty lapsed, the More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco , Bill Dolan

Oct 05, 2022

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please reach out to Bill Dolan @ 312-628-4848. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 17, 2022

MH responded

Stop with your BS. Bill Dolan no longer works for the dealership (left Sep 10th!!!). BEWARE OF THIS DEALERSHIP! They are DECEPTIVE, NEGLIGENT and UNPROFESSIONAL!

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