Michael Zafiriou | Page 7

Awesome service! !! Mike, Mark and Fernando are the best. I got the car I wanted at a great price. They really took care of me. Thanks guys !! Mike, Mark and Fernando are the best. I got the car I wanted at a great price. They really took care of me. Thanks guys More

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The VW team did a great job being very transparent throughout my entire car buying process. I would highly recommend working with them especially Angie Berg. throughout my entire car buying process. I would highly recommend working with them especially Angie Berg. More

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Great experience. Let the guys of VW of Downtown Chicago take care of you. Niel in Financing is fair and honest. General Sales mngr is straight forward and will give y Let the guys of VW of Downtown Chicago take care of you. Niel in Financing is fair and honest. General Sales mngr is straight forward and will give you a great deal. The sales team are all knowledgeable and answered all the questions I had with no hesitation. I traveled all the way from Florida to pick my VW Taos up, that’s how much confidence I had in them. The road trip back was awesome. Love the new ride!! Thanks again VW of Downtown Chicago. It might be the second city , but VW of Chicago is #1 in my book More

by D2T Verified Customer Verified Customer

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The people at this store are very nice and easy to work with. Will recommend with. Will recommend More

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Went in for an oil change and a few other small issues I had with the car, first time dealing with this dealership and it will most likely be my last. Miguel, my first service rep was a nightmare, never res had with the car, first time dealing with this dealership and it will most likely be my last. Miguel, my first service rep was a nightmare, never responded to me texts, calls, emails, it got so bad to the point where I had to physically go in and ask for another service rep. Which landed me on Mike S, I can’t say anything bad about the experience he gave me, always ontop of his game, even gave me his personal cell to make sure he can get back to me on his days off. When I took my car in the second time, my car was essentially used for personal use. I have the CarNet app which shows me where my car is, when a window is open, when the car turns on so I noticed it being turned on at 9pm. Looked at the location and noticed Multiple technicians taking my car home to “diagnose” the problem but the only thing that was diagnosed was 107 miles put on my car that didn’t need to be. My car was in the shop since Saturday, on Wednesday I go in to speak with the GM, Mike Z, he made my wife and I wait while he made coffee, got settled, spoke to other employees. Nice guy at first but very manipulative, turned everything around on us. We happened to find a vape in our car that was not ours, most likely one of the mechanics so we expressed our concerns and wanted to figure out a solution. He seemed on board, stated he would keep us updated (never did) which lead us to reaching out to him. When we reached out he started getting very defensive and not at all the same man that we sat down with the previous night. We mentioned that if he is unable to resolve our issue we would like to speak with someone higher, his boss Mario Murgado. Once that name was mentioned he cooled off a bit. All in all, the service has been horrible at this dealership aside from Mike S. Nothing was resolved, they are covering themselves by stating the vape was not theirs and offered to do a free detail on my vehicle. If you’re looking to get manipulated then feel free to go to this dealership otherwise I’d run in another direction. More

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Thank you Volkswagen of Downtown Chicago I love my Car. Thank you to finance for working with me for my Aproval happy with my financing term. Thank you for your patience and staying after hours Thank you to finance for working with me for my Aproval happy with my financing term. Thank you for your patience and staying after hours More

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Joana is very knowledgeable patient friendly not pushy and she makes sure you love your vehicle. Thank you joana I love my Jetta best experience I had buying a vehicle:) and she makes sure you love your vehicle. Thank you joana I love my Jetta best experience I had buying a vehicle:) More

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Preston was excellent in trade discussions and options. He was very detailed in explaining the vehicles option. He was very detailed in explaining the vehicles option. More

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Service was started quickly. Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was Arrived prior to my appointment and was accommodated right away. They also have a contract with Lyft to take you home or to another destination. Was kept in the loop on what was happening and of any found issues. Highly recommend. More

by swenson.will Verified Customer Verified Customer

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Excellent, personal service. We knew what to expect and got help beyond our initial need to make our driving experience better. They know VWs and we like that they drive them themselves. got help beyond our initial need to make our driving experience better. They know VWs and we like that they drive them themselves. More

by COLLIN5 Verified Customer Verified Customer

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