Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago

Michael Zafiriou | Page 5

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.0
123 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

7 yrs, 6 mos

Industry Experience

27 yrs, 1 mo

4.0

123 Reviews

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123 Reviews of Michael Zafiriou

April 20, 2023

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Employee Rating

Manny was so much help! While I have not yet made my purchase final he understood and listed what was important to me. I am thankful of his great attitude to make my next pu More

by Jerry-man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Santos , Matt Kutyna

Apr 21, 2023

Volkswagen of Downtown Chicago responded

Jerry, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. Matt and our team appreciate your business and hope to see you again soon!

March 28, 2023

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Jonathan sold me an atlas. He was great to work with and knew so much about lots of different vehicles. I enjoyed working with him More

by wilderadventureswild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Jonathan Oomens, Angel Santana , Donnie Avramov, Matt Kutyna

Mar 28, 2023

wilderadventureswild responded

Everyone at the dealerships is great. I really enjoyed working with Jonathan

March 28, 2023

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Jonathan showed me a vehicle. He was great. He really knows a lot about all the different vehicles. More

by wilderadventureswild
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Jonathan Oomens, Angel Santana , Donnie Avramov, Matt Kutyna

Mar 28, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Jonathan here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 10, 2023

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The worst dealership in the world. Very rude group of managers. They hiked my price by 10,000. They lack honesty. Say one thing and do the exact opposite. When you call with concerns, More

by karisjose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shaun Scriven, Julian Perez, Angel Santana , Donnie Avramov, Abel Barraza

Mar 10, 2023

Volkswagen of Downtown Chicago responded

Hello. We looked into this deal. You did not spend $1 over internet. You only paid internet sales price. You were upset that we would not pay for your airfare to fly in to buy a car. You wanted Uber reimbursed. You were upset that you were here long and wanted us to pay for a hotel for the night. You wanted free Permaplate even without paying for it. You wanted new brakes on a pre owned car. You were upset about the wiper blades not being brand new. You did not want to pay taxes even though by law, we must colllect them. You received a 90 day temporary plate which you are refusing to use and instead, demanding plates 1 week after purchase. We even offered to fully refund your purchase and pay for shipping of car back to dealership as we have tried incredibly hard to make you happy but nothing we do seems to make you happy. You elected to keep the car. If you would like to revisit that offer to return it, please call us today. We would love it if you enjoyed your purchase but we know that is unrealistic based on all the conversations we have had. Please let us know if you would like to return the vehicle so we can review that option. Thank You

February 25, 2023

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Vale the service manager was excellent and was so helpful and Michael he sel s was grest More

by Debbie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

Feb 27, 2023

Volkswagen of Downtown Chicago responded

Thank you, Debbie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

February 24, 2023

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Mike in service and Angie in sales are why I continue to be a loyal Volkswagen customer for 17 years!! More

by wgingell7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Mike Szafraniec , Donnie Avramov

Feb 24, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 16, 2023

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I cannot say enough about how positive the last 16 years of sales and service experience I have had at the Clark street location service sales and management are 100 percent committed to customer satisfacti More

by wgingell7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Mike Szafraniec , Donnie Avramov

Feb 17, 2023

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Angie and Mike, and it was a pleasure having you at the dealership. We appreciate your review!

January 27, 2023

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Chris was so helpful and kind. He helped me find the car I wanted for my family. He is understanding and welcoming. Julian also helped me so much as I went shopping for the car wit More

by manderwaal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Julian Perez, Danny Aguilera , Donnie Avramov, Jocy Barrera, Terrell Barry, Fernando Castaneda, Chris Prohaska, Jocy

Jan 29, 2023

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that Chris and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

January 27, 2023

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Great service. Knowledgeable and helpful staff. Will definitely return for all future service thank you More

by Mmeza
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Josh Zibrida , Donnie Avramov, Vale Barrera, Adam Khamsot, Matt Kutyna, Miguel Meza, Mark Newton

Jan 29, 2023

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 25, 2023

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Employee Rating

Always a pleasure wen I get my truck serviced. .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me More

by Tidonna fryer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dewayne Gossett, Matt Kutyna, Miguel Meza, Luis Ramirez

Jan 26, 2023

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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