Michelle Barnett | Page 8

Cash purchase so not really any issues with management Would recommend this dealership to others Would recommend this dealership to others More

by newmantodd Verified Customer Verified Customer

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Michelle and Larry were great! I did feel like the manager was very pushy and almost took my business elsewhere. He was trying to push a new purchase on my family and thank goodnes I did feel like the manager was very pushy and almost took my business elsewhere. He was trying to push a new purchase on my family and thank goodness for Michelle for saving our business and smoothing things over. More

by alr062386 Verified Customer Verified Customer

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From the moment I arrived, I was treated with professionalism and care, but it was Michelle's willingness to stay late to ensure I was completely satisfied with my purchase that really stood out. professionalism and care, but it was Michelle's willingness to stay late to ensure I was completely satisfied with my purchase that really stood out. I am thrilled with my new car and highly recommend Michelle and this dealership to anyone looking for a seamless and customer-focused car-buying experience. More

by accucharlene Verified Customer Verified Customer

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Great experience Michelle was wonderful. The sales manager was a tough negotiator as it should be. The car was exactly what I wanted and the process was smooth and fast. Very happy The sales manager was a tough negotiator as it should be. The car was exactly what I wanted and the process was smooth and fast. Very happy More

by j1j2ml Verified Customer Verified Customer

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Lakeland volkswagen is the best volkswagen around, I have been coming here now for years. been coming here now for years. More

by Churos paper Verified Customer Verified Customer

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I have purchased 4 vehicles from this dealership and the primary reason is their sales staff. Michelle Barnett has assisted me in 3 of those purchases and I appreciate her commitment to service. I most rece primary reason is their sales staff. Michelle Barnett has assisted me in 3 of those purchases and I appreciate her commitment to service. I most recently acquired a 2024 Golf R that I've been tracking since it left Germany. I was very exciting to finally pick it up from the dealer. More

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Friendly staff, excellent inventory and time efficient negotiation The sales staff stays in contact with their customers which is the primary reason I keep shopping at this dealer negotiation The sales staff stays in contact with their customers which is the primary reason I keep shopping at this dealer More

by LRHODE28 Verified Customer Verified Customer

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We had a good time Will shopping for a car . Everyone was on board to help our experience and pick the right car for us. We found a great car and very happy we took the time to visit the dealers Everyone was on board to help our experience and pick the right car for us. We found a great car and very happy we took the time to visit the dealership. More

by johnvw97 Verified Customer Verified Customer

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Michelle was extremely helpful and a pleasure to work with. Like working with an old friend. The test of the team was very friendly and accommodating as well. It was a pleasure to purchase our new vehicl with. Like working with an old friend. The test of the team was very friendly and accommodating as well. It was a pleasure to purchase our new vehicle with Lakeland Volkswagen. More

by nick.cogswell Verified Customer Verified Customer

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The dealership its self was okay but the Michelle the sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfort sales person was very unprofessional with certain comments. In my opinion I don’t believe it is necessary to tell a someone “ if I don’t feel comfortable with how you’re driving my vehicle I’m going to have you pull over so I can take over to head back to the dealership and ending the test drive”. Meanwhile I then didn’t feel comfortable fully testing the vehicle. The thing that really annoyed us during our time at the dealership was when Michelle said that she couldn’t do her part with the VW app and Electrify America, then blamed me for not being able to do her part because I simply downloaded the 2 apps. Then Michelle got annoyed because I wouldn’t help complete certain parts of the checklist until I could 1. Actually do the visual inspection of the vehicle considering there was already a damaged door handle. I was also asked after completing the checklist if I had any questions about any of the safety features or the Electrify America app. - I set up a service appointment for 1300 hours but when the sales person set u the appointment it had actually been set up for 01:00 ( 1am ). When I arrived for the appointment they were unaware of what I was there for and I advised it was about the door handle and that the replacement was coming from the showroom model, the service advisor had to talk to the sales managers. A few days later I noticed when they replaced the door handle they damaged the interior door panel. More

by zanemcdaniel Verified Customer Verified Customer

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