Michelle Barnett
Michelle Barnett at Lakeland Volkswagen

Michelle Barnett | Page 7

Product Specialist

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

Contact Me
4.7
215 Reviews

Dealership Experience

12 yrs, 1 mo

Industry Experience

12 yrs, 1 mo

Specialties & Trainings

VEST CERTIFIED

4.7

215 Reviews

Write a Review

215 Reviews of Michelle Barnett

September 24, 2024

Dealership Rating
Employee Rating

Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys More

by poffbritt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle , Hunter Jackson, Matthew Lindberg

Sep 27, 2024

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad you found our customer service personalized and comfortable. We apologize for the oversight regarding the vehicle specifications and the issues with the tint. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns promptly. Your satisfaction is important to us!

September 21, 2024

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Employee Rating

Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume More

by fgiovanetty
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, John Sullivan, Ron Fondaw, Jessica Corbin , Hunter Jackson, Jarime Jennings, Katlyn Oldham

Sep 22, 2024

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

September 18, 2024

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The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process. More

by dragustinovis1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Arthur, Larry Riddle

Sep 19, 2024

Lakeland Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear you had an amazing and speedy process at Lakeland Volkswagen. We appreciate your kind words!

September 07, 2024

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Employee Rating

Their customer service is terrible and the selection of vehicles just as bad. If you have 23 volkswagen taos in stock and 19 of them are bright blue, don't think that's very smart, nor good for business. T More

by S Cabrera
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katlyn Oldham

Sep 10, 2024

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We’re sorry to hear about your experience. Please reach out to Jared Diveley at jared@lakelandvw.com to discuss your concerns further. We appreciate your input and will work to improve our service.

August 26, 2024

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Employee Rating

I love this dealership! They take care of the clients and are professional and do good work! Comfy sears while waiting, too! More

by LRIDDLE80
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 27, 2024

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that you love our dealership and appreciate our professionalism and comfortable waiting area. We look forward to serving you again at Lakeland Volkswagen!

August 03, 2024

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Excellent service, I get treated like family, minimal wait time, my experience at Lakeland Volkswagen and staff AAA +. More

by furiel20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper, Jeff Arthur, John Sullivan, Ron Fondaw, Larry Riddle , Hunter Jackson, Matthew Lindberg, Hiram Mendez Mounier, Katlyn Oldham, Ashley

July 06, 2024

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Employee Rating

Great service and fast process. Good treatment from the vendor and the manager. A + rated More

by Luis Baez
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle

June 12, 2024

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Employee Rating

They are the best and friendly ever visited purchasing your next car go to lakeland volkswagen you will be delighted you purchase. More

by bishopstaff7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Riddle , Hunter Jackson, Jarime Jennings, Nick Maxvill, Hiram Mendez Mounier

June 09, 2024

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Employee Rating

The team at this dealership provided great service and answered all of the questions I had about the SUV I purchased. Michelle even walked me through a brief run down of all of the features of the SUV bef More

by CGOBERN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Charles Draper

April 13, 2024

Dealership Rating
Employee Rating

I had a great experience buying my Taos at the VW dealership in Lakeland. I just stopped by and everyone was so friendly and welcoming. Best car buying experience I’ve had so far! More

by Tara
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jared Diveley, Larry Riddle

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