Michelle Canova
Michelle Canova at BMW and Mazda of Crystal Lake

Michelle Canova

BMW Genius & Corporate Account Manager

BMW and Mazda of Crystal Lake

360 S Illinois Rte 31
Crystal Lake, IL 60014

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5.0
148 Reviews

As the BMW Corporate Account Manager, I work with C-Suite Executives, Clients and the Community to Provide Exceptional Sales and Customer Service to meet every need.

Dealership Experience

7 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

Specialties & Trainings

Corporate Account Manager

BMW Genius

5.0

148 Reviews

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148 Reviews of Michelle Canova

November 25, 2025

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The car buying process could not have gone better. Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction t More

by Rvukson
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Nov 26, 2025

BMW and Mazda of Crystal Lake responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that your car-buying process was smooth and enjoyable from start to finish. Michelle is truly exceptional, and we’re glad her professionalism and product knowledge made your visit memorable. We strive to make every guest feel like part of the Anderson family, and your feedback reinforces exactly why we do what we do. Thank you again for choosing us and for the wonderful review. We appreciate you and look forward to being here for you whenever you need us!

November 12, 2025

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My family has purchased 4 BMW's from this Dealership. Everyone is so helpful.. Michelle stayed with me way after hours to get the deal done. From start to finish the best dealership. The service team is More

by Rosebud21$
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Recommend Dealer
Yes
Nov 13, 2025

BMW and Mazda of Crystal Lake responded

Thank you so much for your loyalty and for sharing this wonderful review! We’re honored that your family has trusted us with four BMW purchases. A big shoutout to Michelle for going above and beyond, and to our service team for continuing to deliver exceptional care. We’re grateful to have you as part of our BMW of Crystal Lake family!

November 12, 2025

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Michelle was very helpful and knowledgeable. She described the process every step of the way and was very hospitable! I highly recommend going to this dealership if you're looking for a car. Eve More

by Pfaffingerkayla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Heather Liautaud

Nov 13, 2025

BMW and Mazda of Crystal Lake responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team made the process clear, comfortable, and enjoyable from start to finish. Your recommendation means a lot to us, and we’re grateful for your kind words about our staff’s knowledge and hospitality. We’re proud to have earned your trust — and we’re always here if you need anything!

November 01, 2025

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Easy going sales approach. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. More

by Jeff1479
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Recommend Dealer
Yes
Nov 03, 2025

BMW and Mazda of Crystal Lake responded

Jeff, thank you for the awesome review! We’re glad our easy-going sales approach, welcoming atmosphere, and vehicle selection made the process simple for you. I’ll share your kind words with the team—they’ll love hearing it. Enjoy your new vehicle, and if there’s anything you need (sales or service), we’re here to help.

October 03, 2025

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This dealership definitely has a positive vibe to it and everyone involved in my car purchase was friendly, knowledgeable, and willing to answer the many questions I had. Overall great purchase experience. More

by David
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Recommend Dealer
Yes
Oct 03, 2025

BMW and Mazda of Crystal Lake responded

Thank you for the wonderful feedback! We’re so glad to hear that our team made your car-buying experience enjoyable and stress-free. Providing a friendly, knowledgeable, and welcoming environment is what we aim for with every guest. We truly appreciate you choosing BMW of Crystal Lake and hope you’re loving your new vehicle!

October 02, 2025

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Dan has a great staff in place at the Dealership. Michelle and Heather made me feel like a family member, the whole process was completely flawless..will buy my next vehicle from them as well! I can’ More

by Hawks27
Sales Price Transparency
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Recommend Dealer
Yes
Oct 02, 2025

BMW and Mazda of Crystal Lake responded

Thank you for the fantastic 5-star review! We’re thrilled you had a great experience with our team! If you need anything at all—questions, service, or accessories—we’re here to help. Enjoy the ride!

September 25, 2025

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Oscar is very good in communicating with clients regarding cars. He's so polite and knows how to convince you to choose the best cars.. I hope to come back some day. More

by agborpaulam
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Recommend Dealer
Yes

Other Employees Tagged: Oscar Florek

Sep 26, 2025

BMW and Mazda of Crystal Lake responded

Thank you so much for the kind words! We’re thrilled to hear that Oscar’s communication, professionalism, and guidance stood out. We’ll be sure to share your feedback with him. Thanks for choosing us—we look forward to welcoming you back!

September 11, 2025

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Dan and Michelle did a great job making sure my new X3 M50 was ready for me when I arrived. The detail guys did a great job on the CilaJet ceramic coating, and the finance process was very quick. Thanks More

by Bill Miller
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Brzozowski, Mike Schwarz

Sep 11, 2025

BMW and Mazda of Crystal Lake responded

Thank you so much for sharing your experience! We’re thrilled to hear that Dan and Michelle took great care in preparing your new BMW X3 M50 and that our detail team delivered excellent results with the CilaJet ceramic coating. We’re also glad the finance process was quick and seamless. Congratulations on your new BMW — we truly appreciate your trust in us and look forward to serving you again in the future. Enjoy every mile!

August 28, 2025

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Love the dealership. They were wonderful to work with. I was looking for a car for over a year and they were the first to actually try and help me. Highly recommend More

by Jonathan6482
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Schwarz, Oscar Florek

Aug 29, 2025

BMW and Mazda of Crystal Lake responded

Thank you so much, Jonathan! We’re honored to have been the team that could finally help you find the right vehicle after your long search. Our goal is always to provide genuine support and a stress-free experience, and it means a lot to hear that it made a difference for you. We truly appreciate your recommendation and look forward to being here for you whenever you need us. Enjoy your new ride!

August 20, 2025

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Michelle is an amazing sales rep. She answered an and all questions, provided insight on prior history of car, explained various features, was very thorough and extremely kind to my More

by Jim W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nico Ghiselli, Mike Schwarz

Aug 21, 2025

BMW and Mazda of Crystal Lake responded

We're thrilled to hear that Michelle, Nico, and Mike made your car-buying experience smooth and enjoyable—even on a rainy night! Michelle takes great pride in being thorough and helpful, and we're glad she could guide you through every step while making your daughter feel comfortable as well. We truly appreciate your recommendation and are grateful you chose us for your vehicle purchase. Enjoy your new car, and please don’t hesitate to reach out if there’s anything we can help with in the future! — BMW of Crystal Lake Team

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